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UX Designer-Customer ExperienceBroomfield, Colorado, United States

UX Designer-Customer Experience

Broomfield | Colorado | United States

Webroot is evolving, and with that comes great opportunity. Our business and consumer security products are expanding and we have a chance to improve reach and effectiveness through improved customer experience. Here's a great opportunity that will let you make an impact on a global team as a User Experience Designer with a focus on the complete customer experience.

As a member of our global User Experience team based in Broomfield, CO, you will utilize your talents in bringing various business teams together for collaboration, mapping customer journeys, developing personas, managing product voice and tone, engaging with our user community, and analyzing data and information to make sure that our customer experience is the best that it can be. You will work with a variety of teams who contribute to the development of world-class security products used by businesses and consumers around the world. Your skills and creativity will be valued and your voice will be heard at Webroot, where we recognize the hard work and contributions of all our employees. Seize this opportunity to advance your career with Webroot.

We are looking for a UX designer to join our growing team in Broomfield, CO to enhance the customer experience for touchpoints across a customer journey. Working within the product team and collaborating with members of marketing, customer support, online and external sales, engineering, legal and accounting will bring our company-wide focus on improved user experience to the forefront. The successful candidate will have a great track record of cross-team collaboration, productivity, creativity, independent problem solving, and on-time delivery of finished work. We are looking for someone with the knowledge and skills to make strong customer-centric decisions relying on a balance of user research and best practices, as well as technical capabilities as a designer and individual contributor as a positive force for change. We have a distributed team, so we require great communication and collaboration skills.

  • Develop user personas and usage scenarios
  • Analyze user feedback and activity, and iterate to enhance the user experience
  • Chart the customer journey, target areas of improvement, and design recommended improvements to processes, products and supporting business operations
  • Operate with a customer-centric design approach to test and iterate on proposed journeys and workflows with purpose, clarity and an emotional connection
  • Assist with conducting competitor and customer analysis
  • Consult with external and internal clients to understand their goals and explain research results
  • Conduct customer experience research, interviews and surveys. Translate the findings into wireframes and prototypes
  • Design and deliver user journeys, personas, wireframes, and user stories.

Skills and Experience:
  • Analytical capabilities in compiling and reviewing feedback and data culled from research and internal sources
  • Skilled at rapid prototyping, developing wireframes, creating product mock ups, analyzing business processes, and charting customer journeys
  • Ability to perform and moderate various usability testing sessions and studies
  • Strong working knowledge of common design tools such as the Adobe Creative Cloud (Photoshop, Illustrator, XD), Axure, Visio, Sketch, etc. Mobile (iOS, Android) design experience is a plus
  • Solid understanding of information organization, user-centered design, and human-computer interaction
  • Experience with business operations combined with experience design
  • Ability to partner with marketing, customer support, online and external sales, engineering, and legal teams as a trusted advisor
  • Independent worker with ability to partner with various business departments
  • Attributes: Highly productive, diligent, creative, talented, able to focus on the big picture while still being detail-oriented
  • 4-year college or advanced degree in Human-Computer Interaction, Computer Science, Cognitive Science, or related field
  • Portfolio of recent work, preferably online
  • Proven track record of UI / UX delivery
  • 3+ years' experience in user interface design

At Webroot, we do more than secure our customers' personal computers, mobile devices and networks. We also nurture our employees' most critical assets - their talents, experience, and career aspirations. Webroot has the energy of a start-up with the strength and stability of an Internet security market leader. We foster the innovative culture you'd expect of a company that's making a statement. Webroot is a company in which you can invest yourself fully, knowing that you're not only protecting our customers around the world, but also that your talents and innovation will be recognized and rewarded. We encourage you to learn more about us and explore our job openings. Secure your future. Ensure the same for your career. Principals only - no third parties, please. Webroot Inc. is an Equal Opportunity Employer.

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