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Couchbase

Training Coordinator, Sales Enablement & EducationUnited States

Training Coordinator, Sales Enablement & Education

United States

In this environment, big things happen. Every day, we're translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing.

We're looking for a Training Coordinator to join our incredible Enablement & Education Services team and own all logistics, systems and processes, making immediate impact across our business.

Responsibilities


    • Organize, coordinate, and assure the execution of logistics, accurate enrollment and effective high quality delivery of public classroom, virtual and onsite hands-on training events in cities in globally, in coordination with Couchbase Learning Services operations, Sales, and Partner channels.

    • Coordinate with Sales, Business Development and Partner teams to provide prompt, up-to-date information on Couchbase training products and learning offerings, answering questions on pricing, delivery modalities, terms and conditions, training requirements, and training opportunities with Couchbase customers and partners, both pre-sales and post-sales.

    • Handle all aspects of Enrollment Services for public scheduled and onsite training, using our online LMS and ecommerce systems, providing immediate turnaround on enrollment requests and requests for change/rescheduling, per Couchbase policies, for enterprise sales and usage/redemption of training credits/purchases, as closed in Salesforce.

    • Handle logistics, including securing and maintaining relationships with training facilities, training partners, assuring correct scheduling of instructors and customers/participants, training rooms, catered lunches (where offered), and communicating with all involved parties to assure that pre-class actions and requirements are completed and every training engagement goes flawlessly.

    • Coordinate with instructors, whether partner, contractor, or Couchbase staff, in scheduling instructors to meet a demanding training schedule, assuring availability for scheduled training events, assuring they are guided to the correct facilities and the facilities expect and are prepared for each training event.

    • Proactively track available qualified instructors in each country and language, advise Partners when they need more instructional staff and coordinate T3 (train-the-trainer) activities with candidate instructors and Couchbase lead instructors, per CLS policies. Coordinate and administer the pool of available contractor instructors.

    • Communicate training details to customers and participants prior to training; follow up with partners and instructors to assure all paperwork, class rosters and evaluations are completed and received, and accurate class data processed to complete and close each class event.

    • Set up, implement, administer and update training events in the LMS system(s); maintain accurate LMS and website content on training schedules and accurate class rosters and event processing both pre-class and post-class.

    • Plan and update the public schedule in line with demand and business activity per requests and volume from Sales and Partner channels; adjudicate and remove duplication or redundancy in schedule to optimize capacity in line with actual demand, run classes at acceptable minimum class size, and control costs.

    • Partner with Couchbase Finance and Learning Services HQ on accurate data related to invoicing customers, accounts receivable from customers for all delivered training, and accounts payable to suppliers and providers for services and fees for fulfillment of training.

    • Partner with Marketing and Sales to communicate schedule and continuously refine strategies for promoting and marketing open-enrollment training events and online training

    • Be the go-to person for questions in the region about learning offerings, fulfillment of training services, and operations of training and Learning Services within Couchbase




Preferred Qualifications


    • Experience managing or coordinating an instructor-led, multi-city technical training operation in EU

    • Experience and proficiency with LMS systems or event-management applications, and ability to see how additional automation can scale operations and make things easier for everyone

    • Effective with productivity and telecommunications tools: Excel, Outlook, Google apps, Skype




Minimum Requirements


    • Energetic multi-tasker who enjoys working with technology, and helping others to learn and become successful with powerful mission-critical applications

    • Superb communicator, both in speaking and writing

    • Excellent customer services skills and patience in dealing with customers, partners and internal and external stakeholders

    • Detail-oriented -- you always triple check your work, especially for events where instructors, facilities and customers must all come together at locations all over the region




About Couchbase

Couchbase's mission is to be the data platform that revolutionizes digital innovation. To make this possible, Couchbase created the world's first Engagement Database. Built on the most powerful NoSQL technology, the Couchbase Data Platform offering includes Couchbase Server and Couchbase Mobile and is Open Source. The platform provides unmatched agility and manageability - as well as unparalleled performance at any scale - to deliver ever-richer and ever more personalized customer experiences. The world's largest enterprises choose Couchbase for the most demanding web, mobile and IoT applications - companies like Amadeus, AT&T, Cisco, Comcast, Concur, Disney, Dixons Carphone, eBay, General Electric, LinkedIn, Marriott, PayPal, Ryanair, Viber, Tesco, United Airlines, Verizon, Wells Fargo, and hundreds of others around the world use Couchbase Data Platform for their interactive web, mobile, and IoT applications.

Couchbase's HQ is conveniently located in Mountain View with additional offices throughout the globe. We're committed to a work environment where you can be happy and thrive, in and out of the office.

At Couchbase, you'll get:

* A fantastic culture

* A focused, energetic team with aligned goals

* True collaboration with everyone playing their positions

* Great market opportunity and growth potential

* Time off when you need it.

* Regular team lunches and fully-stocked kitchens.

* Open, collaborative spaces.

* Competitive benefits and pre-tax commuter perks

Whether you're a new grad or a proven expert, you'll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.

Revolutionizing an industry requires a top-notch team. Become a part of ours today. Bring your big ideas and we'll take on the next great challenge together.

Check out some recent industry recognition:

* One of CRN's 35 Coolest Data Management And Integration Vendors

* No. 17 on Forbes' list of Best Big Data Companies to Work For

* 5 Data Startups To Watch Out For In 2017 by Innovation Enterprise

* Document Store Leader by Forrester Research Inc.

* Winner of TechTarget's 2017 Modern Mobility Innovation Award for its role in providing offline synchronization capabilities to GE's Predix Platform.

* Big Data NoSQL Leader by Forrester Research Inc.

* "Best in Show" in Software Development by SD Times

* Strong Performer in In-Memory Database Platforms by Forrester Research Inc.

Want to learn more? Check out our blog: https://blog.couchbase.com/

Couchbase is proud to be an equal opportunity workplace. Individuals seeking employment at Couchbase are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

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