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Technical Support EngineerVancouver, Washington, United States

Technical Support Engineer

Vancouver | Washington | United States

About WideOrbit:

WideOrbit is the technology platform for media companies to connect audiences and ads, everywhere. Its mission is to simplify media buying and selling by focusing on innovation, customer delight, and value creation for both sides of media transactions. Starting with its core traffic management solution, WideOrbit centralizes operations and streamlines workflows for radio, cable, and television companies. The company continues to introduce new benefits to the media industry, including a programmatic media exchange for increasing demand for advertising inventory and improving campaign efficiency. WideOrbit is headquartered in San Francisco with offices worldwide. Customers include NBCUniversal, Tribune Media, Entercom Communications, Raycom Media, TEGNA, AMC Networks and many other top media companies around the world.

Job Description:

WO Streaming helps broadcasters, pure plays and on-demand publishers monetize streaming digital audio audiences. As a Technical Support Engineer, you will support our customers' needs including, but not limited to, the installation, maintenance, and daily product support of proprietary software and services. In addition to being responsible for general support related activities you will also interface with Engineering and Sales on a daily basis. If you consider yourself a computer guru and thrive in a fast-paced environment, this is a fantastic opportunity in the IT/Engineering field.

Here is what you'll be doing:

General helpdesk support and knowledgebase management
Partner directly with clients to install and configure WO Streaming software and train new users on our platform
Become an expert with our ad server, streaming servers, and all related services such as web players, mobile apps, and API integrations with 3rd parties
Provide software support and troubleshooting for clients, partners and internal departments by resolving or recommending solutions to their issues
Use remote access protocols to maintain our proprietary streaming software located within client networks and assist the customer in identifying networking, software, or hardware related issues
Create and maintain documentation for internal and external needs
Work with web-related technologies, basic JavaScripting, API troubleshooting and more
Assist as needed in special projects ranging from data entry to building custom tools or reports
Rotate through on-call shifts (about once a month) with the rest of the team

Here is what we're looking for:

Associates degree in a Computer Science/Information Technology related field or equivalent experience
Exceptional computer skills primarily with Windows Operating Systems, networking, and hardware
Excellent verbal and written communications skills
Proven ability to effectively communicate to a technical or non-technical audience
Basic understanding of web technologies and techniques (JavaScript, HTML, CSS, PHP)
Working knowledge of SQL and database technologies
A solid grasp of the Microsoft Office Suite
Strong attention to detail while being self-directed
Able to balance competing tasks in a rapidly changing environment
Enthusiasm for new technology and strong team spirit
Experience in the radio broadcast or streaming industry is a plus
Experience with audio engineering is a plus

I'm interested

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