Technical Support Engineer, Los Altos, California, United States
Portworx
Technical Support Engineer
Los Altos | California | United States
Job Responsibilities:
- Analyze, troubleshoot, and support large-scale customer deployments of Portworx's container data services stack that span thousands of nodes in public and private clouds
- Become an expert in containers, container run times such as Docker and schedulers such as Swarm, Kubernetes, and Mesos
- Work with customers and partners in understanding and troubleshooting their deployments, application workflows and workloads through multiple layers of the software stack
- Work with engineering team to analyze the logs, reproduce customer issues and develop strategies to address customer issues
- Communicate proactively and clearly both internally and externally to enable highest levels of customer success
- Participate in pre-sales calls, help with customer installation during POC and when in production
- Perform hands-on Linux system setup, administration, and troubleshooting to help to enable successful customer installs
- Good understanding of Linux system administration, systemd, cgroups and linux container concepts and troubleshooting.
- Experience with installing and supporting large-scale enterprise software and systems
- Experience work with public cloud environments like AWS, Azure and GCE desired
- Understanding of storage concepts, storage technologies, and prior experience troubleshooting storage deployments would be a plus
- Excellent shell scripting skills desired
- Experience in working with one or more devops tools like Ansible, Chef, Puppet, Terraform would be a plus
- Fluent in English with clear verbal and written communications skills
- Self-motivated, self starter who is not afraid to roll their up sleeves and do the right thing to help the customer succeed
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