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Technical Support EngineerUnited States

Portworx

Technical Support Engineer

United States

Job Responsibilities:
  • Analyze, troubleshoot, and support large-scale customer deployments of Portworx's container data services stack that span thousands of nodes in public and private clouds
  • Become an expert in containers, container run times such as Docker and schedulers such as Swarm, Kubernetes, and Mesos
  • Work with customers and partners in understanding and troubleshooting their deployments, application workflows and workloads through multiple layers of the software stack
  • Work with engineering team to analyze the logs, reproduce customer issues and develop strategies to address customer issues
  • Communicate proactively and clearly both internally and externally to enable highest levels of customer success
  • Participate in pre-sales calls, help with customer installation during POC and when in production
  • Perform hands-on Linux system setup, administration, and troubleshooting to help to enable successful customer installs
Qualifications:
  • Good understanding of Linux system administration, systemd, cgroups and linux container concepts and troubleshooting.
  • Experience with installing and supporting large-scale enterprise software and systems
  • Experience work with public cloud environments like AWS, Azure and GCE desired
  • Understanding of storage concepts, storage technologies, and prior experience troubleshooting storage deployments would be a plus
  • Excellent shell scripting skills desired
  • Experience in working with one or more devops tools like Ansible, Chef, Puppet, Terraform would be a plus
  • Fluent in English with clear verbal and written communications skills
  • Self-motivated, self starter who is not afraid to roll their up sleeves and do the right thing to help the customer succeed
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