Technical Support Engineer, United States

United States

Job Responsibilities:

Analyze, troubleshoot, and support large-scale customer deployments of Portworx's container data services stack that span thousands of nodes in public and private clouds
Become an expert in containers, container run times such as Docker and schedulers such as Swarm, Kubernetes, and Mesos
Work with customers and partners in understanding and troubleshooting their deployments, application workflows and workloads through multiple layers of the software stack
Work with engineering team to analyze the logs, reproduce customer issues and develop strategies to address customer issues
Communicate proactively and clearly both internally and externally to enable highest levels of customer success
Participate in pre-sales calls, help with customer installation during POC and when in production
Perform hands-on Linux system setup, administration, and troubleshooting to help to enable successful customer installs

Qualifications:

Good understanding of Linux system administration, systemd, cgroups and linux container concepts and troubleshooting.
Experience with installing and supporting large-scale enterprise software and systems
Experience work with public cloud environments like AWS, Azure and GCE desired
Understanding of storage concepts, storage technologies, and prior experience troubleshooting storage deployments would be a plus
Excellent shell scripting skills desired
Experience in working with one or more devops tools like Ansible, Chef, Puppet, Terraform would be a plus
Fluent in English with clear verbal and written communications skills
Self-motivated, self starter who is not afraid to roll their up sleeves and do the right thing to help the customer succeed

I'm interested

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