People, Person, Computer, Electronics, LCD Screen, Laptop, Pc


Technical Support EngineerMountain View, California, United States

Technical Support Engineer

Mountain View | California | United States

We are looking for a Technical Support Engineer to assist our rapidly growing customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers for all technical issues.

NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you'll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases and the "big data" eco system. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications.

You'll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you're looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can't wait to hear from you!


Work with our customers during implementation and production of their Couchbase Server-based applications

Troubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis

Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations

Become a product expert for customers and stay up-to-date on new features in Couchbase

Identify and write internal and external technical articles or knowledgebase entries, like typical troubleshooting steps, workarounds or best practices


5+ years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.)

5+ years experience managing and troubleshooting Linux and Windows systems.

BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field

Strong Unix/Linux administration skills

Strong programming experience in one of the following languages: Java/C/Python

Familiarity with NoSQL databases

Experience in troubleshooting distributed high-performance systems

Excellent analytical skills, passion for pinning down technical issues, and solving problems

Enjoy a fast-paced startup environment

About Us

Couchbase Server is perhaps the world's most complete, most scalable and best performing NoSQL database. It is based on a shared-nothing architecture, with true auto-sharding and simple, elastic cluster administration. It features fast in-memory indexes, materialized map-reduce views and a rich query language (N1QL) that provides SQL-like power over a flexible JSON-based document model. Couchbase Mobile is a NoSQL database solution that delivers the full power and flexibility of NoSQL to mobile. It's engineered to provide fast and consistent access to your data, with or without a network connection, removing the network dependency that traditional service-based approaches require.

Couchbase is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

I'm interested

Not ?

Thank you. Please wait while we forward you to the application.

Similar Jobs

There are currently no jobs matching this criteria