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Technical Support Engineer-HyderabadIndiana, United States


Technical Support Engineer-Hyderabad

Indiana | United States

In this exciting position, you will provide the highest level of Technical Support to MapR's rapidly growing customer base. You will provide assistance to these enterprise customers throughout the Pre- and Post-Sales process. If you consider yourself a technical dynamo, and you are looking for a challenge in a trailblazing company we want to hear from you!

Skills Required:
  • Strong Linux system administrator skills (4+ years) related to process, memory, and storage
  • Knowledge of file system and kernel internals - latency, throughput, availability, consistency, security, etc
  • Ability to communicate technical concepts clearly and effectively
  • Strong troubleshooting and debugging skills, with a passion for problem solving and investigation
  • Ability and willingness to learn new technologies
  • Strong analytical skills
Experience Preferred:
  • Working knowledge of Hadoop components that include Spark, Hive, YARN and Query engines
  • Shell scripting (Shell, awk) and Ability to trace (read/understand) Java/C++
  • Knowledge of debuggers, reading jstacks, JVMs, etc
  • SQL / NoSQL Databases knowledge
  • Familiar with different security technologies (Kerberos, SSL, etc.)
  • Prior technical support experience is a plus
  • BS Computer Science, related field or equivalent experience
  • 3 to 5 years' experience in troubleshooting integrated and complex systems

About MapR Technologies
MapR Technologies, a provider of the industry's leading data platform for AI and Analytics, enables enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks. MapR addresses the data complexities of high-scale and mission-critical distributed processing from the cloud to the edge, IoT analytics, and container persistence. Global 2000 enterprises trust the MapR Data Platform to help them solve their most complex AI and analytics challenges. Amazon, Cisco, Google, Microsoft, SAP and other leading businesses are all part of the MapR ecosystem. For more information, visit

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