People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Technical Support EngineerFoster City, California, United States


Technical Support Engineer

Foster City | California | United States

Our company operates a Go-To-Market Network for companies to work with their partners.

The Customer Satisfaction Specialist will be responsible for receiving incoming data upload requests from our customers and fulfilling their requests by uploading data, creating reports and managing their process. The successful candidate will have quick typing skills, an analytical mind, exceptional attention to detail and a passion for precision.

We are a fast-growing start-up and we have the growth potential to offer potential promotions to the right candidate.

The successful candidate will be required to develop an understanding of our product capabilities and know when issues need to be escalated to the management staff for resolution.

  • Developing and executing engineering scripts to resolve issues or automate routine activities.
  • Review, fact-check and process data for sharing on the network
  • Maintain accurate and thorough customer records
  • Establish positive rapport with employees and vendors
  • Engage with clients on WorkSpan related operational and technical issues.
  • Route tech support tickets to the appropriate places.
  • Track and meet all Customer Support SLA requirements.
  • Identify issues and gaps in processes and make recommendations as needed.
  • Support specific customers on special services projects.


  • Solid knowledge on developing and executing engineering .
  • Extensive PC experience, familiarity with support ticket, call center, and knowledge-based systems, General knowledge of industry principles.
  • Experience with spreadsheets (Microsoft Excel, Google Spreadsheets)
  • Ability to maintain confidentiality with regard to financial matters
  • Excellent bookkeeping and organizational skills
  • Comfortable with accepting and applying constructive criticism
  • Ability to work well in a team environment
  • Strong sense of professionalism and discretion
  • Collaborative can-do attitude

Apply on Company Site

Please send me alerts for jobs like this

Not ?

Thank you. Please wait while we forward you to the application.

Similar Jobs

Technical Support Engineer

Portworx Los Altos California United States Los Altos, California, United States
Job Responsibilities: Analyze, troubleshoot, and support large-scale customer deployments of Portworx's container data services stack that span thousands of nodes in public and private clouds Become an expert in containers, container run times su...

IT Support Specialist

WorkSpan Foster City California United States Foster City, California, United States
WorkSpan's rapidly growing team is looking to add a IT Support. You'll help us manage laptops, desktops for our local and remote teams and also manage WorkSpan's network and cloud resources. Key responsibilities: Setup of Mac, Windows laptops...

Member of Technical Staff

WorkSpan Foster City California United States Foster City, California, United States
As an engineering team member, you'll design, develop, test and maintain software for WorkSpan's Applications and software infrastructure. You'll work closely with product architects, product managers and engineering teams to develop new software,...