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Technical Operations & Strategy AnalystMountain View, California, United States


Technical Operations & Strategy Analyst

Mountain View | California | United States

The Role

Qventus is looking for a Technical Operations & Strategy Analyst to support the scaling of our customer-facing operations. This role is a high leverage position within the Delivery team working across Technical Operations & Strategy, Customer Success, and Clinical Operations to optimize internal processes, develop new tools and infrastructure, and shape how we deploy our product suite. To be successful, you must be process-oriented, eager to learn, and able to thrive in a lean, fast-paced environment with open-ended challenges.

The role is a full-time position and based in Mountain View, CA.

Core Responsibilities
    • Capture, codify, and operationalize Delivery team best practices through hands-on exposure to system configuration, deployment, and maintenance
    • Assist with development of new product use cases, along with their associated standard work and integration into system architecture
    • Design and build reports to provide visibility into customer engagement and satisfaction metrics, including but not limited to user activity and deployment feedback surveys
    • Develop and maintain a library of strategy playbooks, product documentation, and training materials to be utilized both internally and externally
    • Create and continuously improve toolkits to support a scalable, repeatable implementation process across the account portfolio
    • Guide development of upcoming product feature rollout strategies
    • Troubleshoot acute technical issues on live deployments and incorporate lessons learned into knowledge management platforms

    • 3+ years of previous experience in Technical Operations or an equivalent role
    • Proven track record of delivering high-impact, on-time, quality output
    • Strong interpersonal skills and demonstrated ability to work cross-functionally
    • Aptitude for proactively identifying issues and executing on collaborative solutions
    • Demonstrated ability to expand existing technical skill sets
    • Superb attention to detail and organizational proficiency
    • Prior experience with SaaS and agile software development is a plus
    • Bachelor's degree in Engineering, Computer Science, Information Systems or a related field

Company Overview

Qventus is a real-time decision making platform for hospital operations. Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients.

We use artificial intelligence and machine learning to create products that help nurses, doctors, and hospital staff anticipate issues and make operational decisions proactively. We always connect with our customers and use design thinking to create products.

Qventus works with leading public, academic and community hospitals across the United States. The company was recognized by the 2016 Fierce Innovations Awards in Healthcare and by Healthcare Informatics as a 2017 Innovator Award winner.

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