People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Technical Account ManagerParis, Île-de-France, France

WideOrbit

Technical Account Manager

Paris | Île-de-France | France

This is a great opportunity to grow your career to a Technical Account Manager working for a software company. We are looking for someone who has previously worked for a software company and has a strong knowledge of the software life cycle. In this role, you'll manage the implementation from functional specification and technical specification to go-live. The ideal candidate will be able creatively troubleshoot, support, and effectively communicate with the internal team, partners, and clients. If you're a team player who has a positive attitude, excellent customer service, detail-oriented, can take the initiative, and think no problem is too big to solve this could be the role for you.
Here is what you'll be doing:
Customer Care:
  • Develop and maintain excellent relationships by applying superb customer service to provide clients with appropriate support (act as level 2 support with deep knowledge of our product and client's custom integrations)
  • Help resolve day-to-day challenges by delivering innovative and scalable solutions
  • Serve as the primary technology liaison between the client and WideOrbit
  • Translate client's feedback on features and improvement requests to respective teams in order to ensure future product development and custom integrations.
Implementations:
  • Conduct workshops with clients to determine their needs and scope of their project.
  • Manage the overall project from beginning to final delivery. Create a project plan with all deliverables, milestones, and training schedules to ensure the timely delivery of the project.
  • Work with the Product Team and Integrations Specialist to translate the outcomes of those workshops into detailed product specification documents.
  • Configure the WO Digital Hub UI to meet the client's needs.
  • Fully train all WO Digital Hub users including sales, ad operations, and finance departments.
  • Run regular status meetings to ensure all needs are being met and project is on track.
  • Serve as a resource to support for any inquiries that are beyond a standard helpdesk support level question.
Here is what we're looking for:
  • A track record of strong customer focus. 3+ years of experience in Customer Support/Account Management
  • Experience in the software industry along with an understanding of the software lifecycle
  • 2+ years of integration experience preferred
  • Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution
  • Strong time management, project management and interpersonal skills
  • BA/BS required or equivalent experience
  • 10-25% travel both domestically and internationally
  • Fluency in French and English is required
  • Proficiency in Spanish/German is a plus
Location:
This position will be based in our Paris, France office.
Compensation, Benefits and Perks:
Besides a competitive salary and great work environment additional benefits and perks include:
Healthcare, pension scheme, life insurance, RTT, meal vouchers, subsidized travel, stock awards, education assistance, work/life balance, casual work attire, snacks and coffee, plus opportunity to grow within!

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