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Systems EngineerMumbai, Maharashtra, India

Vexata

Systems Engineer

Mumbai | Maharashtra | India

Vexata offers transformative data infrastructure to power the Real-Time Enterprise applications at the core of the digital business. Our innovative all-solid-state storage systems unlock the maximum performance and scale of leading database and analytics platforms - including Oracle, SQL Server, SAS, Splunk, Postgres, KX and more. Vexata systems deploy seamlessly into any storage network and scale capacity and throughput elastically. We are growing exponentially in India and looking for a Systems Engineer who will participate with us in this exciting phase of our company with Pre-Sales, Product Deployment, and Support.

In this role, you will be the foremost technical interface to Vexata customers in both pre- and after-sales and act as the key link between Vexata Operations and engineering teams. You will also directly support customers and prospects as the technical expert on the Vexata product and related technologies.

Roles and Responsibilities
Engage during Pre-Sales activities, calls and drive POC's (Proof of Concept)
Perform product installation and professional services
Handle Support and Escalation issues (product/application/performance)
Produce conclusive Failure Analysis (FA) and Root Cause Analysis (RCA) for bugs/issues found
Set up lab tests to replicate customer issues
Work closely with engineering teams to identify and implement product fixes and patches
Assist in defining technical support processes and associated tools
Contribute to technical knowledge base through publishing technical support documentation and/or providing training sessions
Keep management, Sales and Account teams informed of high severity issues and escalations
Contribute to the improvement of product Serviceability by performing benchmarks that simulate customer application situations
Develop Training material and assist with onboarding process
Present solutions to our customers, OEM and Channel Partners
On-call duties for Weekend and After-Hours

Desired Skills & Experience
A minimum of 6-10 years' experience in Solutions Architect, Field Engineering or Sales Engineering
Knowledge and background in storage technologies (NAS, SAN) and deployment models
Knowledge of Flash Storage preferred
Knowledge of Linux (Redhat), Windows and VMWare ESXi OSs.
Applications knowledge in terms of installation, tuning and IO patters
Strong communication skills and the ability to work through technical issues with customers
Any experience with Applications such as Oracle, SAS, SQL is a plus
Knowledge of Scripting or Programming languages such as shell, python or similar is a plus
Strong presentations skills and a desire to be in front of customers
B.S. in Computer Science, Electrical Engineering, Computer Engineering, MIS/IT or equivalent

Location: India (Mumbai or Bangalore)

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