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Software Engineer, Email and Calendar TeamSeattle, WA, United States

Outreach

Software Engineer, Email and Calendar Team

Seattle | WA | United States

The Role

The main moving piece of the Outreach product is the system which manages communications with customers by synchronizing user inboxes. That system is owned by the Customer Engagement Actions Team. The team's goal is to drive efficient revenue generation by enabling Outreach users to make efficient contacts, keep in touch with their customers, and comply with data management and security policies.

Our team needs people to help us with our ambitious goals. If you have experience with back-end development in distributed, web-based systems, we'd love to talk to you about the opportunities we have!

About the Team

Our system handles more than one million emails and calendar events daily. Nearly everything an Outreach customer does involves our part of the system, and we never want to be in the way of our users reaching their customers - or their goals. We're charged with designing and delivering interesting features, like automated reply detection, which requires a crisp design approach to answer nebulous and challenging problems.

We work with a disparate set of third-party APIs to implement our system, integrating with email and scheduling systems like Google Mail and Calendar, and Microsoft Office 365. Customers trust us with their privacy and data, and with their customer contacts. New legislation and practices (like GDPR) demand compliance that we take seriously, and they keep our work dynamic.

We're always concerned with making sure the outward interfaces we implement are up and running. But we're also working to scale them to larger volumes so we can accommodate even bigger customers. Our road-map contains a rich suite of features for our customers focusing on communication flexibility and efficiency.

On the Customer Engagement Actions Team We:

Own the back-end implementation of the front line; a system that provides and monitors direct contact with our users and their customers over email and calendaring interfaces
Ship code to production every day
Help our customers drive customer communication, resulting in effective and efficient sales contacts that drive their organization's revenue
Do Agile development, with Kanban and regular retrospectives
Function in a highly progressive, quick-iteration environment focused on delivering consistent, incremental customer value
Are highly collaborative and foster a learning environment
Implement support for features in browser and email client add-ins

Your Daily Adventures Will Include
    • Work with back-end APIs from third parties to efficiently implement our features
    • Respond to changing requirements efficiently and responsibly
    • Help us build customer trust by keeping uptime high, and codes for correctness
    • Actively ensure correctness with testing and stay on top of reliability with operational monitoring
    • Quickly become a strong contributor on the team


Basic Qualifications
    • Experience with back-end development in distributed, web-based systems
    • Experience with building distributed systems with a service-oriented architecture
    • Tech-stack overlap: We use Ruby on Rails on the back-end, though there are a couple of services written in Go, and one written using Node. We have data stores built on Redis, MySQL, and CouchDB. We use RSpec for testing, and Circle CI for continuous integration
    • Great communications skills
    • Enjoy building and consuming REST APIs
    • Significant experience with Ruby on Rails
    • Experience with NoSQL data stores (like CouchDB)
    • Experience with relational data stores and the SQL language
    • Previous exposure to email and schedule managements systems
    • Familiar with continuous-deployment projects
    • Experience with cloud-based service applications built on AWS
    • Experience with service-oriented architecture
    • Willing to go above and beyond to help other team members
    • Understanding of the impact on the reliability and efficiency of our service
    • Willing to learn from others, and flexible in approach
    • Focus on complete solutions
    • You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other's back no matter what, we're one with our customers, and we find strength in diversity and inclusion


Why You'll Love It Here

• 100% medical, dental, and vision coverage for full-time employees
• Unlimited PTO (and people actually use it!)
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen

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