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Outreach

Software Development Engineer (PBX-Telecommunications Team)United States

Software Development Engineer (PBX-Telecommunications Team)

United States

The Role
Telecommunications is a key component of the Outreach product offering. Every month, Outreach customers spend more than 2.5 million minutes communicating with their prospects on our voice platform. The Telecommunications team is hiring software engineers to increase its momentum in this space.
Your Daily Adventures Will Include
If you want to spend all day designing CRUD UIs and APIs, this might not be the team for you. Telecom web development is a little different from other web development: The features we build are inherently heavy on state, complex in workflow, and include extensive third-party integrations. While a lot of telecom problems are "solved" in the realm of PBX software, our customers need more.

You'll be building tools to make calling as easy as possible, reducing the time our customers waste clicking around or performing repetitive actions so they can focus on what matters most - interacting with their prospects. To do this you'll have to get a little creative, build on top of a lot of existing technology, and stay focused on Outreach's core value proposition of revenue efficiency.

For you this means:
  • Working with back-end PBX systems to manage calls, messages, and security
  • finding ways to engineer reliability into a system that has lots of moving parts, not all of which are directly under your control
  • working with stakeholders to make sure our customers have the tools they need to be successful on our platform
  • finding quick ways to prototype and test possible solutions to large problems
  • looking up and down the stack for the best return on investment for any given pain point
  • working on one of the most visible parts of Outreach's product, to both our customers and the rest of our organization
Our Vision of You
We're looking for new teammates to help realize the goals of the telecommunications team. If you have experience building on top of existing VoIP systems / solutions, we'd love to talk to you about this opportunity.

Our ideal new teammate will quickly ramp-up to making productive contributions, so good tech-stack overlap is strongly desired. We use Ruby on Rails on the back-end, and write front-end code with Javascript and React.JS. We use Mocha and RSpec for testing, and Circle CI for continuous integration.

You might be a good fit for this role if some of these attributes describe you:
  • Familiarity with existing PBX systems and their APIs, including knowledge of VOIP systems
  • Experienced with building distributed systems with a system-oriented architecture
  • Enjoy building and consuming REST APIs
  • Have previous exposure to telecommunication systems
  • Experienced with single-page application development in Javascript; particularly with React.JS
  • Willing to go above and beyond to help other team members
  • Familiar with continuous-deployment projects
  • Experienced with cloud-based service applications
  • Have a yearning to learn and become a better craftsperson
  • Prioritizes details along a path of iterative delivery
  • Love collaborative environments
About the Team
On the Telecommunications Team, we:
  • own features end-to-end, from the customer need all the way to the back-end implementation
  • are highly collaborative and distribute technical leadership throughout the team
  • do Agile development, with Kanban and regular retrospectives
  • function in a highly progressive, quick-iteration environment focused on delivering consistent, incremental customer value
  • have something new to demo every week!

The team's mission is to continually reduce the time spent by customer-facing representatives on data access and modification across different systems by providing them with meaningful and relevant data aggregated at their fingertips, to increase the time they can invest in adding value for their customers.

We're currently shoring up the core functionality of our telecom product, including better SMS support, call center functionality, improving monitoring, and improving ease-of-use. In the long term we want to give customers the same edge with calling and messaging that they have with email: The ability to optimize and constantly improve how they interact with customers. We will also face new challenges as we continue to scale out to ten times the volume of calling we have today and beyond. Together, these efforts present a diverse gamut of work that will help enhance Outreach's competitive edge by making our customers more effective.

To support data management and movement in the application, the team does work to enable our users to reliably and efficiently integrate, consume and modify data sets from internal and external data sources. The core challenges in the space revolve around data translation between disparate data-sources, seamless data import and export capabilities, and providing performant and responsive workflows to update and sync data between different sources.
What We Do
Outreach is the leading sales engagement platform and triples the productivity of sales teams. It empowers them to drive predictable and measurable revenue growth. Outreach makes customer-facing teams more efficient by prioritizing the right activities and scaling customer engagements with automation. With built-in intelligence guiding every action, teams using Outreach work more effectively. By bringing data about prospects and sales activities into a single system of action, the Outreach user's visibility is improved into what really drives results.

Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to execute a repeatable playbook, drive collaboration between sales and marketing, and deliver higher revenue per sales rep. To learn more, please visit https://www.outreach.io/ .
Who We Are
Outreach was founded in 2014, and we are now over 250 employees strong. Our privately-held, venture backed company is headquartered in Seattle, but we also have offices in San Francisco and Tampa (both for sales and marketing). If you speak to us, you'll probably see that across any geography, across all our roles and departments, at our heart we are a large group of customer-obsessed individuals working toward a common goal, pushing each other to be better tomorrow than we were today.

While we've been busy creating a product that our users cherish, we've also been recognized as:

Outreach is one of the fastest-growing SaaS companies in history. We aren't slowing down anytime soon, and we bet you can help us reach our goals!
Why You'll Love It Here
    • 100% medical, dental, and vision coverage for full-time employees
    • Unlimited PTO (and people actually use it!)
    • 401k to help you save for the future
    • Company-organized and personal paid volunteer days to support the community that supports us
    • Fun company and team outings because we play just as hard as we work
    • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
    • A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
    • Employee referral bonuses to encourage the addition of great new people to the team
    • Plus, unlimited snacks and beverages in our kitchen


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