People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Site Merchandising ManagerSan Francisco, California, United States

Grove Collaborative

Site Merchandising Manager

San Francisco | California | United States

About Us:

Grove Collaborative is a digitally native brand and direct-to-consumer e-commerce platform for natural home and personal care products. With a mission to help every family create a healthy, beautiful home, Grove offers a flexible recurring shipment model and gives each customer a personal shopper, a "Grove Guide."

What makes us different:

We are a B Corp
We are a B Corp - a group of about 2,500 companies (like Patagonia and Ben & Jerry's) that prioritize social & environmental impact as well as profits. We can only do well if our community, environment, employees, and customers do well too.

We sell real things to real people, and make an impact
We're not selling to Silicon Valley & New York; Our customers are real families across the United States. We've helped hundreds of thousands of families make better decisions and use more sustainable products.

We are in a truly massive market
Laundry detergent alone is a $130bn global market. And there's been little innovation in the past decade. Across consumer goods, it's the same products, sold at the same brick & mortar grocery stores. We can do better for our customers, and for the world.

The Role:

The Site Merchandise Manager role is responsible for developing, measuring, and supporting customer purchasing behavior optimization on our platform. This role oversees a Site Merchandise Coordinator and will work cross-functionally with our inventory management, retention marketing, acquisition marketing, and merchandising teams. This role reports directly to Grove's Director of Merchandising.

Your Responsibilities
    • Keep owned brand product penetration as a top priority in decision-making processes
    • Develop merchandising strategies that contribute to measurable growth in first order checkout conversion
    • Optimize product offering to encourage high replenishment and diversified product category exposure
    • Develop and adjust strategic merchandising initiatives to maximize LTV
    • Collaborate with marketing team to optimize and identify new merchandising opportunities (on site, email, SMS, etc.) in both customer acquisition and existing customer campaigns
    • Report on merchandising initiative performance to inform future strategic planning
    • Support marketing team in acquisition cohort health initiatives by identifying product promotion opportunities to drive increased revenue and shipment performance
    • Develop new site shopping experiences with customer new product discovery, incremental revenue and unit purchasing, and vendor marketing support as key metrics for success


About You:
    • Bachelor's Degree required
    • 3+ years of experience in eCommerce site merchandising, including experience with ecommerce platforms (Magento, Shopify, Bigcommerce, etc.) and user behavior analytics software (Mixpanel, Looker, Google Analytics, etc.)
    • Proven data driven decision making skills
    • Ability to interpret large data sets to inform high level strategy
    • 1+ years of experience managing direct reports
    • Experience working with physical products in a retail environment
    • Experience setting up A/B testing scenarios and environments to draw conclusive Advanced Excel skills; with strong computer and systems understanding
    • Exceptional leadership traits and strong sense for mentoring others
    • Ability to make timely decisions, work in a fast pace and often-changing environment
    • Start up experience is preferred.


We are remaking the future of consumer goods and want you to join us.

If you join us you'll get:
- Competitive compensation
- Stock options -- shared success is core to our mission
- Comprehensive medical, vision, dental and commuter benefits
- Wellness programs like quarterly massages and weekly meditation
- A shiny Mac and the other productivity accessories you need
- Flexible Paid Time Off -- we care most about results

We also have:
- A beautifully designed open office Located at Polk & Pine St in San Francisco near lots of delicious cafes & restaurants
- Fully stocked communal kitchen with healthy snacks and on tap Kombucha
- A cozy "quiet room" for focused work or meditation
- A handful of friendly, productivity-enhancing (...mostly) small office dogs

Let's do this

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.

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