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Services and Support EngineerUnited States

Skilljar

Services and Support Engineer

United States

Skilljar is seeking a versatile and proven Services and Support Engineer to join our rapidly growing team. This person will be working directly with our clients to enable them to successfully use Skilljar to achieve their business goals. As part of a small team, you'll have a unique opportunity to work across many skill sets.

You must be very comfortable wearing multiple hats in a highly ambiguous environment, building and iterating on processes on the fly, and working closely with cross-functional teams. This is a fantastic opportunity for a driven and individual to get in at the ground floor of a rapidly accelerating startup that has already delighted dozens of Fortune 1000 and mid-market clients.

Responsibilities
    • Serves as an escalated point of contact for customer-facing technical support and services.
    • Support the Customer Success Team in technical conversations with customers.
    • Be well-versed in Skilljar's technical architecture and product capabilities.
    • Partner with the Implementation Team for all technical configurations and integrations, including SSL, Single Sign On (SSO), and data migrations.
    • Write production-ready Javascript and CSS to meet the design and functionality needs of customers.
    • Troubleshoot technical issues, review code and offer suggested bug fixes.
    • Contribute to the creation of customer and internal facing help documentation.
    • Help the business create/update processes as needed.
    • Leverage your strong knowledge of technical concepts to provide high-level guidance with implementation and solutions.
    • Collect customer product requests and drive agile prioritization through Skilljar's development process.


Requirements
    • Proficient in HTML, CSS, and Javascript.
    • Experience programming in Python, or other scripting language.
    • Experience with Rails, Django, or some equivalent framework.
    • Experience with REST APIs, HTTP, and Single Sign On (i.e. OAuth 2.0 and SAML 2.0) preferred.
    • Customer facing experience in technical and/or customer support function.
    • Exceptional interpersonal skills with a broad range of external and internal teams.
    • Highly self-directed and comfortable in a small, unstructured environment with ambiguous and rapidly changing requirements and designs.
    • Ability to communicate effectively via phone, web conference, and in writing.
    • A collaborative team player with excellent communication skills.
    • US work authorization and criminal background check are required.


The Company
Skilljar's mission is to empower Customer Training and Enablement teams to successfully onboard, engage and retain customers. Leading global enterprise organizations such as Cisco and Verizon rely on Skilljar to accelerate customer onboarding and time-to-value. Backed by some of the world's most prominent financial institutions including Mayfield, Shasta Ventures, and Trilogy Equity Partners, Skilljar is building the customer training platform of choice for enterprises. We are a professional and experienced team with roots from Amazon, and a fun work environment just a few blocks from Westlake Center in downtown Seattle. This is an amazing opportunity to join a funded, early stage startup. Come join our team!

Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.

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