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Senior Manager of CertificationSanta Clara, California, United States


Senior Manager of Certification

Santa Clara | California | United States

MapR Technologies, a provider of the industry's leading data platform for AI and Analytics, enables enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks. MapR addresses the data complexities of high-scale and mission-critical distributed processing from the cloud to the edge, IoT analytics, and container persistence. Global 2000 enterprises trust the MapR Data Platform to help them solve their most complex AI and analytics challenges. Amazon, Cisco, Google, Microsoft, SAP and other leading businesses are all part of the MapR ecosystem. For more information, visit

Senior Manager of Certification
MapR is seeking a highly organized Certification Program Manager to oversee our global end-user, partner and customer certification programs. In this role, you will manage and expand an existing program covering all MapR products. This program will serve primarily as a service to identify and validate Data Engineers, Developers, and Data Scientists in the MapR Ecosystem, and to promote each certificants' skills and capabilities.
You should have a solid mix of technology and business experience, as well as previous experience program managing certification programs. You will be responsible for all aspects of the success of the program. The ideal candidate will have strong technical knowledge, excellent organizational and communication skills, experience developing and marketing certification programs, and a passion for delivering high-quality training to support the certification process.
Role and Tasks
  • Certification Management: Oversee and manage all aspects of MapR's End User and Partner Certification programs, to offer certification nationally and internationally:
    • Accelerate growth of certification programs for Partners, System Integrators and Consultants
    • Work with sales and marketing to drive awareness of the certification program to achieve business goals
  • Go-To-Market: Manage the full go-to-market offering including learning paths, pricing, and certification benefits
  • Exams Creation/Maintenance:
    • Create and deliver new tests for the various constituents that support ongoing company growth
    • Collaborate with product managers, sales managers, business development professionals, engineering, and other experts to develop and maintain certification tests
    • Ensure the validity and currency of exams as new features, functionality and products are released
    • Use best practices in psychometrically sound question development and test forms; select exam delivery provider with best security and ease of use
  • Create/Source Exam Preparation Materials and Courses: Leverage the work of the Curriculum development and Interactive media teams to create training materials, lab sessions and learning processes to prepare end-users for testing
  • Incorporate feedback from all stakeholders to continuously improve the program
  • Maintain reporting and communication of business results to internal and external stakeholders
  • Become an expert on MapR products, features, and benefits
  • Define and Work with an exam delivery partner to deliver valid, defensible exams and limit exam exposure
  • Define and fulfill Certification program benefits
Desired Skills and Experience

  • 5+ years experience developing, maintaining and delivering certification exams
  • managed a successful, international user certification program
  • Developed comprehensive materials and roadmap/study guide required for test preparation
  • Created defensible, valid test questions for a variety of technical domains and constituents
  • Experience using Salesforce for management and reporting of certification program results preferred
  • Ability to resolve challenging problems with creative solutions
  • Excellent ability to manage cross-functional efforts without managing the participants directly
  • Passionate about business education and skills transfer to create a meaningful certification program
  • Experience managing certification programs for technology companies preferred
  • Bachelor's Degree required. MBA or advanced degree is an asset.

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