People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Senior IT EngineerUnited States

Poshmark

Senior IT Engineer

United States

Poshmark is currently seeking a Senior IT Engineer who is capable of spearheading IT technical solutions and providing a variety of IT. The eligible candidate must be resourceful, technical, cool under fire, and love to work in a fast-paced environment. You must have a sense of autonomy and job ownership.

Responsibilities
  • Design, performing maintenance, and enhancement of IT infrastructure
  • Connect with staff to help resolving all levels of IT-related issues
  • Build and maintain vendor relationships and manage the purchase of hardware and software products, and ensure that company assets are maintained responsibly
  • Manage and deploy corporate Macs/PCs:
    • new hardware configuration
    • image deploy/maintenance
    • diagnosis and repair
    • coordinate warranty repairs
  • Manage VOIP phone system
  • Inventory maintenance and IT asset data
  • Assist in implementing/managing/troubleshooting of hosted IT applications (G-Suite, Dropbox, MS Office, JIRA, OKTA or other SSO and other commonly used SaaS systems, and the ability to train and support employees on their use)
  • Create documentation of support and operations processes
  • Planning and execution of projects to improve IT systems and processes to align with company's rapid growth
  • General IT routine tasks including:
    • IT account management for on-/off-boarding of employees
    • diagnosing and repairing end-user IT devices
    • IT ticket management
    • resolving escalated technical IT matters
    • creating monthly reports

Requirements
  • Bachelor's degree in Computer Science/Information Technology or related discipline, or minimum 7+ years of professional experience in desktop support, network support, IT infrastructure engineering, or similar IT roles
  • Professional experience in supporting with Mac OS and/or MS Windows
  • Mid-level networking knowledge and experience (CCNA level)
  • IT management experience to assist in growing the team
  • Experience of vendor management
  • Management experience with internal approvals and item purchases
  • Hardware repair/troubleshooting skills for Mac and PC platforms
  • Excellent verbal and interpersonal skills in English
  • Knowledge of general IT security controls and best practices
  • Experience documenting IT applications and training users
  • Cisco Meraki operational experience
  • Experience in deployment/administration of OKTA
  • Experience in JAMF (MDM) administration
  • Highly motivated in performing end-user support
  • Self-management skills

Highly Desired Skills
  • Cisco Certified Network Professional (CCNP)
  • Certified Meraki Network Operator (CMNO)

Why Poshmark?

Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark's mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark's community of over four million Seller Stylists help shoppers discover the perfect look from over 25 million items and 5,000 brands. The company is backed by the world's leading investment firms and venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Temasek, Inventus Capital, Uncork Capital, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on Instagram, Twitter, Pinterest and Snapchat.
Here's what we'll set you up with:
  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Company sponsored health, dental and vision plans
  • A 13" MacBook Air and smartphone reimbursement
  • Work alongside world-class talent
  • Flexible Vacation / Paid Time Off Policy
  • Parental Leave
  • Healthy and exciting lunches and snacks offered daily
  • Personal Style Encouraged (or not, whatever you're in to)
  • Fun company happy hours, parties, and offsite events

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