People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Couchbase

Senior Director of Professional ServicesMountain View, California, United States

Senior Director of Professional Services

Mountain View | California | United States

Responsibilities

Manage Center of Excellence and Professional Services teams to deliver implementation projects and standard service packages
Build and grow a high-margin, repeatable Services business
Interact with clients, solution architects and engineering to determine scope
and budget of work, helping to both draft the statement of work, and execute upon it
Ensure timely project delivery, tracking, project management, cost control and
customer satisfaction
Requirements

10+ years of experience in Professional Services Sales; database or software background
3+ years in a Sr. Director role
Proven experience building a high-margin, high-performance Professional
Services team from the ground up to size of 50+
Demonstrated history of consistent goal achievement in a highly competitive
environment (top 10% performer)
Successfully demonstrated troubleshooting and problem solving skills
drawing on strong technical background
Familiarity with database, web server, and open source technology
Strong project management experience with ability to complete multiple
priorities under aggressive deadlines
Driven, self-starter with strong leadership skills
Energetic, upbeat, entrepreneurial, tenacious team player
Excellent verbal and written communication skills
Experience working within a quota and commission structure
College degree or equivalent work experience

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