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Senior Director, Head of Enablement and Education ServicesUnited States


Senior Director, Head of Enablement and Education Services

United States

In this environment, big things happen. Every day, we're translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing.

Couchbase is continuing to expand our Enablement and Education Services function and has an exciting role for someone to develop the strategy and lead the worldwide team driving the execution of enablement and education for the Couchbase team, our customers and our partners. Successful candidates will have knowledge of database technologies or storage/infrastructure, experience with sales and technical enablement, and previous experience leading teams developing and delivering technical and hands on education services.

The Sr. Director - Head of Enablement and Education Services leader needs to be adept at working with multiple organizations in the company to accomplish these activities. The ideal candidate will be passionate about developing and delivering world class systems, processes and content around enablement and education for Enterprise software products. You will have a demonstrated ability to think strategically, lead a team with diverse skill sets and backgrounds and help define and build the enablement and education model at Couchbase.

Location - Bay Area preferred, but not required.

In collaboration with Sales, Product Management, Business Development and Marketing, your responsibilities will include:
    • Lead organization to drive the enablement and education strategy for Couchbase.
    • Design, develop and maintain learning curricula and content for End Users, Partners and Couchbase Sales and Technical teams.
    • Drive in-depth operational process management, change management and continuous improvement for your function.
    • Understand market trends, innovation models and the implications for enablement and education services delivery.
    • Proactively innovate, question current strategies and practice solutions, suggest directional changes based on market conditions and sales, partner and customer experiences.
    • Regularly meet with internal and external customers to plan work and solicit feedback on their issues and requirements. Facilitate Customer Advisory and Couchbase Sales Advisory groups to constantly improve content and strategy.
    • Drive integrated enablement activities across different product launch phases and ensure enablement needs and target audiences are well defined for a given launch or set of products/solutions/services.
    • Select and manage vendors, including technology partners such as training platform / administration providers and outsourcing partners to support content development and delivery.
    • Drive integrated measurement across all activities to improve effectiveness and impact of education and enablement for all target audiences.
    • Manage the Couchbase online education, sales enablement and hands on education content repository and ensure that all information is easily and readily accessible at point of need.
    • Incorporate strategies to educate and certify our new partner and channels ecosystems.
    • Establish programs to mobilize Couchbase and Partners organization to position, sell, and deliver Couchbase offerings.
    • Communicate with and train Sales on our Education solutions. Provide Sales the tools they need to upsell our Education Services.

Preferred Qualifications
    • Tenured leader with a strong background in developing and leading distributed high-performing teams in customer education, technical or sales enablement space.
    • Strong experience developing and delivering training and enablement for a technology platform
    • Enterprise software sales experience with domain expertise in Database and/or Open Source software
    • Bachelor's degree; English, business, and marketing majors preferred.

Minimum Qualifications
    • Strong experience developing and delivering training and enablement for a technology platform
    • Exceptional written and verbal communication skills.
    • Ability to think strategically, develop tactics, prioritize tasks and execute effectively.
    • Team player with strong intrapersonal skills.
    • Ability to thrive in a fast-paced, unpredictable environment.
    • Adept at project management and cross-functional collaboration.
    • Creative with ability to think strategically, develop tactics and execute
    • Strong project management skills.

About Couchbase

Couchbase's mission is to be the data platform that revolutionizes digital innovation. To make this possible, Couchbase created the world's first Engagement Database. Built on the most powerful NoSQL technology, the Couchbase Data Platform offering includes Couchbase Server and Couchbase Mobile and is Open Source. The platform provides unmatched agility and manageability - as well as unparalleled performance at any scale - to deliver ever-richer and ever more personalized customer experiences. The world's largest enterprises choose Couchbase for the most demanding web, mobile and IoT applications - companies like Amadeus, AT&T, Cisco, Comcast, Concur, Disney, Dixons Carphone, eBay, General Electric, LinkedIn, Marriott, PayPal, Ryanair, Viber, Tesco, United Airlines, Verizon, Wells Fargo, and hundreds of others around the world use Couchbase Data Platform for their interactive web, mobile, and IoT applications.

Couchbase's HQ is conveniently located in Mountain View with additional offices throughout the globe. We're committed to a work environment where you can be happy and thrive, in and out of the office.

At Couchbase, you'll get:
* A fantastic culture
* A focused, energetic team with aligned goals
* True collaboration with everyone playing their positions
* Great market opportunity and growth potential
* Time off when you need it.
* Regular team lunches and fully-stocked kitchens.
* Open, collaborative spaces.
* Competitive benefits and pre-tax commuter perks

Whether you're a new grad or a proven expert, you'll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.

Revolutionizing an industry requires a top-notch team. Become a part of ours today. Bring your big ideas and we'll take on the next great challenge together.

Check out some recent industry recognition:
* One of CRN's 35 Coolest Data Management And Integration Vendors
* No. 17 on Forbes' list of Best Big Data Companies to Work For
* 5 Data Startups To Watch Out For In 2017 by Innovation Enterprise
* Document Store Leader by Forrester Research Inc.
* Winner of TechTarget's 2017 Modern Mobility Innovation Award for its role in providing offline synchronization capabilities to GE's Predix Platform.
* Big Data NoSQL Leader by Forrester Research Inc.
* "Best in Show" in Software Development by SD Times
* Strong Performer in In-Memory Database Platforms by Forrester Research Inc.

Want to learn more? Check out our blog:

Couchbase is proud to be an equal opportunity workplace. Individuals seeking employment at Couchbase are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

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