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Senior Community Associate, Knowledge ManagementRedwood City, California, United States

Senior Community Associate, Knowledge Management

Redwood City | California | United States

The Senior Community Associate will act as the key liaison between the Community team and other departments at Poshmark, including Product, Product Marketing, Growth, and Marketplace Ops. They will be responsible for managing and facilitating the sharing of information between teams, as well as educating the Community team on upcoming projects and initiatives.

  • Assist with managing the accuracy and effectiveness of Support Center articles
  • Evolve Support Center content to be seamless, responsive, and clear
  • Provide direct support to users and team members navigating new features and processes
  • Monitor, collect, and report user feedback for all major user-facing product updates and features
  • Work cohesively with Product team to understand roadmap and project prioritization
  • Create and send detailed overviews of weekly releases to Community team
  • Educate Community team on Product initiatives and projects
  • Work cross-functionally with Product and Marketplace Ops to increase deflection of cases by improving processes and creating automation
  • Investigate, troubleshoot, and partner with QA team to resolve bugs across all platforms- iOS, Android, Web, and Mobile Web
  • Regular participation in product testing sessions for all platforms

  • Communicate decisions and suggestions in an effective and professional manner to other managers and company executives
  • Deep understanding of the Poshmark community
  • Promotes advocacy for community and believes in their wants and needs
  • Sharp attention to detail
  • Knowledge of department structures and roles
  • Flexible and adaptable to change

Why Poshmark?

Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark's mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark's community of over three million Seller Stylists help shoppers discover the perfect look from over 25 million items and 5,000 brands. The company is backed by the world's leading investment firms and venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Temasek, Inventus Capital, Uncork Capital, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit, or find us on Instagram, Twitter, Pinterest and Snapchat.

Here's what we'll set you up with:
  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Company sponsored health, dental and vision plans
  • A 13" MacBook Air and smartphone reimbursement
  • Work alongside world-class talent
  • Flexible Vacation / Paid Time Off Policy
  • Parental Leave
  • Healthy and exciting lunches and snacks offered daily
  • Personal Style Encouraged (or not, whatever you're in to)
  • Fun company happy hours, parties, and offsite events

I'm interested

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