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Sales Operations ManagerSanta Clara, California, United States


Sales Operations Manager

Santa Clara | California | United States

As Sales Operations Manager you will be the systems architect for Couchbase CRM system and any related tools. This highly visible role will collaborate across all functions - Sales, Marketing, Customer Support, and Finance - to develop and implement a technology roadmap to support the Sales Function. This will include tools and applications that integrate with Salesforce and support the selling function (Lead routing/management, quoting, and forecasting.
In addition, this role will serve as a subject matter expert in the selection and deployment of CRM related technology (may include marketing automation, business intelligence, contracts database, support & product entitlement, and others). The Sales Operations Manager will oversee daily administration of salesforce.comand manages one direct report.
Couchbase's mission is to be the data platform that revolutionizes digital innovation, and revolutionizing an industry requires a top-notch team. Become a part of ours today.

    • Create and implement a technology roadmap to support a rapidly growing sales organization.
    • Translate complex business requirements into a technology architecture and a blueprint for deployment
    • Project manage the deployment of proposed solutions across all functions of the company
    • Identify and mitigate business risk within CRM and across related technology architecture
    • Ensure that CRM help desk requests are responded to with SLA guidelines
    • Oversee the daily administration of

Minimum Qualifications:
    • 3-5 yrs experience in Salesforce configuration and administration
    • Expert level understanding of Salesforce CRM and platform
    • Experience with Salesforce configuration, workflows, validations rules, process builder, and security controls.
    • Degree in engineering, business or closely related field
    • Certified Administrator
    • Excellent oral and written communication, meeting facilitation, problem solving, and decision making skills
    • Dedicated team player, collaborative in approach.
    • Experience integrating Salesforce and other business systems highly preferred.

About Couchbase

Couchbase's mission is to be the data platform that revolutionizes digital innovation. To make this possible, Couchbase created the world's first Engagement Database. Built on the most powerful NoSQL technology, the Couchbase Data Platform offering includes Couchbase Server and Couchbase Mobile and is Open Source. The platform provides unmatched agility and manageability - as well as unparalleled performance at any scale - to deliver ever-richer and ever more personalized customer experiences. The world's largest enterprises choose Couchbase for the most demanding web, mobile and IoT applications - companies like Amadeus, AT&T, Cisco, Comcast, Concur, Disney, Dixons Carphone, eBay, General Electric, LinkedIn, Marriott, PayPal, Ryanair, Viber, Tesco, United Airlines, Verizon, Wells Fargo, and hundreds of others around the world use Couchbase Data Platform for their interactive web, mobile, and IoT applications.

Couchbase's HQ is conveniently located in Santa Clara, CA with additional offices throughout the globe. We're committed to a work environment where you can be happy and thrive, in and out of the office.

At Couchbase, you'll get:
* A fantastic culture
* A focused, energetic team with aligned goals
* True collaboration with everyone playing their positions
* Great market opportunity and growth potential
* Time off when you need it.
* Regular team lunches and fully-stocked kitchens.
* Open, collaborative spaces.
* Competitive benefits and pre-tax commuter perks

Whether you're a new grad or a proven expert, you'll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.

Revolutionizing an industry requires a top-notch team. Become a part of ours today. Bring your big ideas and we'll take on the next great challenge together.

Check out some recent industry recognition:
* One of CRN's 35 Coolest Data Management And Integration Vendors
* No. 17 on Forbes' list of Best Big Data Companies to Work For
* 5 Data Startups To Watch Out For In 2017 by Innovation Enterprise
* Document Store Leader by Forrester Research Inc.
* Winner of TechTarget's 2017 Modern Mobility Innovation Award for its role in providing offline synchronization capabilities to GE's Predix Platform.
* Big Data NoSQL Leader by Forrester Research Inc.
* "Best in Show" in Software Development by SD Times
* Strong Performer in In-Memory Database Platforms by Forrester Research Inc.

Want to learn more? Check out our blog:

Couchbase is proud to be an equal opportunity workplace and is dedicated to pursing, hiring and developing a diverse workforce. Individuals seeking employment at Couchbase are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

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