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Sales Operations AssociateSeattle, WA, United States

Sales Operations Associate

Seattle | WA | United States

What We Do

Outreach is a communication platform built from the ground up to help people communicate more effectively. Today we focus on the sales organization, helping them engage with their prospects and customers through email, calling and LinkedIn communication flows.

To put it into perspective, our customers spend the majority of their day living inside our software, relying on it to be more effective communicators with their audience. We think it's pretty cool that we get to build the communication platform of the future; a product that our users cherish.

Outreach was founded in 2014, and we are now over 100 employees strong. Since our first days learning about how people communicate, we became obsessed with understanding our customers' problems, and as a result, we've built by far the most loved product on the market, and have won the hearts and minds (and business) of some incredible organizations around the world.

In addition to our relentless focus on the customer, we've received over $30 million in venture funding, we've won Seattle Business Magazine's 100 Best Places to Work, have been ranked #1 for 2016 Sales Automation/Acceleration software by Ambition and Outreach was named to the 2016 Forbes Cloud 100-Rising Star list as The Rising Star leading the Sales Technology Category.

We aren't slowing down any time soon.

Who We Are

Our company is headquartered in Seattle, but we also have an office in San Francisco and in State College, PA (both for sales and marketing). If you speak to us, you'll probably see that across any geography, across all our roles and departments, at our heart we are a large group of likeminded individuals working towards a common goal, pushing each other to be better tomorrow than we were today.

We're a team of problem solvers and overachievers who seek out others who are also passionate and relentless at their respective crafts. We want to work with people who are ready to buckle up and be a part of an incredible ride. We work hard not because we're told to, but because we genuinely love what we do.

If there's one main message we want you to remember about us, it's that we push others to be best in class at whatever they do, remain humble, and run through brick walls to accomplish their goals. If you come and join us, we'll give you ownership and challenges, and the team support and encouragement to help you hit your personal goals. We'll be stronger together.

The Role

CaptivatingVengeful Speed. Massive Scale. Unity. As a critical member the operations team, you will live and breathe these principles.

We're looking for intelligent, passionate associates that approach problem-solving with an engineering mindset, deconstructing scenarios down to their base components and deriving solutions from the ground up, in an iterative fashion.

Your mandate is to build out and maintain the infrastructure that will support the initiatives of our sales teams. Everything from SFDC administration to cross-platform systems integrations will be your domain.

Your Daily Adventures Will Include


Work with internal consumers (e.g. Sales Development, Sales, Customer Success, Solutions Consulting, Marketing, etc.) to build solutions that will drive the scaled acquisition of customers through improved, robust sales processes

Conduct deep scoping of projects based on intended goals and/or current challenges and drill down to understand true business requirements, dependencies, procurement needs (if any), DRIs, and timelines.

Facilitate successful selection, implementation, adoption, and maintenance of new and existing technologies across Outreach

Own bug triaging for all sales systems; analyze and solve problems at their root, stepping back to understand the broader context and deploy a long-term stable fix

Interface with our IT, Security, and Legal teams to ensure you provide secured access to sensitive systems and production assets, especially when evaluating third party tools

Collaborate with Finance to facilitate the quote-to-cash process and protect data quality

Partner with Field Readiness to ensure that any systems deployments are properly communicated and the meaningful teams are trained

Work closely with our business intelligence team to help them monitor and communicate business trends & team performance to leadership

Own Outreach's SFDC instance, including: general administration, strong validation, efficient automation, and intuitive flows and business processes

Manage our own Outreach instance; general administration, building and maintaining sequences, designing effective triggers; plugin and field mappings.

Own cross-system data integrity and perform audits across large datasets

Establish and formally document best practices and standards

Example Initiatives

Deployment of a CPQ system across various functional teams (e.g. AE, CSM, Professional Services)

Integration of CRM and ERP systems

Building an automated lead flow engine to convert & route leads to the correct folks depending on current context

Data stack automation to build an account & contact generation "factory"

Building an opportunity load-balancing system

Internal case management system to help our reps be more efficient and not spend time on data harvesting & enrichment

Intelligent sales path architecture

Transition SFDC from Classic to Lightning and deployment of Salesforce1

Skunkworks (performance and bandwidth dependent)

Take creative liberty (in secure non-production environments) to deconstruct existing processes and systems and find new paths forward

Chase a dream down with colleagues in other functional teams that can raise the bar for the entire org

You tell us! ;)

Our Vision of You

Required Qualifications

3-4 years experience in operations, consulting, or a deep technical support function

1 - 2 years of work experience within a SaaS modeled business

Advanced SalesForce experience (minimum 2-3 years direct admin and/or architect experience)

Experience deploying, scaling, and managing SFDC, reporting infrastructure, and other sales systems to 500+ users

Experience with deep systems integrations, specifically SFDC to core app

Competency with Excel (pivot tables, lookup & reference functions, macros)

Superb interpersonal skills (verbal and written) and comfort with running discussions and presenting to senior leadership

Customer-first attitude with a focus on problem solving

Flexibility and ability to adjust on the fly to new demands; sense of urgency

Salesforce certifications

Note: If you do not have these, we expect you to acquire them within specified timeframes of your start date, listed below.

Salesforce Certified Administrator (within 3 months)

Salesforce Certified Advanced Administrator (within 6 months)

Preferred Qualifications

Experience with the following systems: Outreach, SalesForce CPQ, Intacct, Docusign, Domo, Marketo, Zuora

Experience managing data providers (e.g. ZoomInfo, DiscoverOrg, Datafox, etc.)

Bachelor's or higher degree from a top-tier university in a technical and/or quantitative discipline

Experience with building applications using Lightning Components, Apex, Visualforce, SOQL

Why You'll Love it Here

We talk a LOT with each other, and we laugh a lot with each other.

You'll get a chance to make a significant contribution on our history-making journey.

You get to tell your mom you work for the fastest growing startup in your city.

You'll be pushed to ask important questions over and over, and to use those answers to make good decisions.

No ping pong tables - more room for bean bags!

Unlimited fishy crackers (or cheez-its) for your eating enjoyment.

We offer competitive market salaries and benefits.

I'm interested

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