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QA Engineer, Telecommunications TeamUnited States


QA Engineer, Telecommunications Team

United States

The Role

If you have experience driving quality in distributed, web-based systems, or have experience being a strong advocate towards customer positivity, we'd love to talk to you about the opportunities we have!

About the Team

On the Telecommunications Team we:

Own features end-to-end, from the customer need all the way to the back-end implementation

Are highly collaborative and distribute technical leadership throughout the team

Do Agile development, with Kanban and regular retrospectives

Function in a highly progressive, quick-iteration environment focused on delivering consistent, incremental customer value

Have something new to demo every week!

The team's mission is to continually reduce the time spent by customer-facing representatives on data access and modification across different systems. We provide customers with meaningful and relevant data aggregated at their fingertips, to increase the time they can invest in adding value for their customers.

We're currently shoring up the core functionality of our telecom product, including better SMS support, call center functionality, improving monitoring, and improving ease-of-use. In the long term we want to give customers the same edge with calling and messaging that they have with email: The ability to optimize and constantly improve how they interact with customers. We will also face new challenges as we continue to scale out to ten times the volume of calling we have today and beyond. Together, these efforts present a diverse gamut of work that will help enhance Outreach's competitive edge by making our customers more effective.

To support data management and movement in the application, the team does work to enable our users to reliably and efficiently integrate, and consume and modify data sets from internal and external data sources. The core challenges in the space revolve around data translation between disparate data-sources, seamless data import and export capabilities, and providing performant and responsive workflows to update and sync data between different sources.

Your Daily Adventures Will Include

    • Drive quality both at the functional, but also at semantic and practical levels
    • Drive solid process that makes success repeatable and quantifiable
    • Involvement with the delivery, stability, and reception of our SaaS product
    • Learn to represent the customers' best interests and incorporate their values into our decisions and plan
    • Quickly become a strong contributor on the team

Basic Qualifications

    • 3+ years experience in software QA, including tools and methodologies
    • Capability to build tests that assure quality in our newest development efforts
    • Passionate and interested in our product and its mission, working to understand our customers, their goals, and values
    • Tech-stack overlap: We use Ruby on Rails on the back-end, though there are a couple of services written in Go, and one written using Node. We have data stores built on Redis, MySQL, and CouchDB. We use RSpec for testing, and Circle CI for continuous integration
    • Understanding of distributed systems and service-oriented architectures
    • Experience with Javascript, Ruby, or similar languages
    • Understanding of inter-process communications mechanisms, like REST
    • Some knowledge of relational and non-relational data stores
    • Exposure to email and schedule-management systems
    • Understanding of UI design principles
    • Able to work with customers to understand use cases, and advocate designs for those cases to the team
    • Great communications skills
    • Coding experience in testing frameworks and/or web technologies
    • Able to navigate uncertainty and ambiguity toward acceptable solutions
    • Familiar with web client automation frameworks and development tools
    • You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other's back no matter what, we're one with our customers, and we find strength in diversity and inclusion

Why You'll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Unlimited PTO (and people actually use it!)

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen

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