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QA Engineer, Customer Engagement Actions TeamUnited States


QA Engineer, Customer Engagement Actions Team

United States

The Role

If you have experience driving quality in distributed, web-based systems, or have experience being a strong advocate towards customer positivity, we'd love to talk to you about the opportunities we have!

About the Team

Our system handles more than one million emails and calendar events daily. Nearly everything an Outreach customer does involves our part of the system, and we never want to be in the way of our users reaching their customers - or their goals. We're charged with designing and delivering interesting features, like automated reply detection, which requires a crisp design approach to answer nebulous and challenging problems.

We work with a disparate set of third-party APIs to implement our system, integrating with email and scheduling systems like Google Mail and Calendar, and Microsoft Office 365. Customers trust us with their privacy and data, and with their customer contacts. New legislation and practices (like GDPR) demand compliance that we take seriously, and they keep our work dynamic.

We're always concerned with making sure the outward interfaces we implement are up and running. But we're also working to scale them to larger volumes so we can accommodate even bigger customers. Our road-map contains a rich suite of features for our customers focusing on communication flexibility and efficiency.

On the Customer Engagement Actions Team We:

Own the back-end implementation of the front line; a system that provides and monitors direct contact with our users and their customers over email and calendaring interfaces
Ship code to production every day
Help our customers drive customer communication, resulting in effective and efficient sales contacts that drive their organization's revenue
Do Agile development, with Kanban and regular retrospectives
Function in a highly progressive, quick-iteration environment focused on delivering consistent, incremental customer value
Are highly collaborative and foster a learning environment
Implement support for features in browser and email client add-ins

Your Daily Adventures Will Include
    • Drive quality both at the functional, but also at semantic and practical levels
    • Drive solid process that makes success repeatable and quantifiable
    • Involvement with the delivery, stability, and reception of our SaaS product
    • Learn to represent the customers' best interests and incorporate their values into our decisions and plan
    • Quickly become a strong contributor on the team

Basic Qualifications
    • 3+ years experience in software QA, including tools and methodologies
    • Capability to build tests that assure quality in our newest development efforts
    • Passionate and interested in our product and its mission, working to understand our customers, their goals, and values
    • Tech-stack overlap: We use Ruby on Rails on the back-end, though there are a couple of services written in Go, and one written using Node. We have data stores built on Redis, MySQL, and CouchDB. We use RSpec for testing, and Circle CI for continuous integration
    • Understanding of distributed systems and service-oriented architectures
    • Experience with Javascript, Ruby, or similar languages
    • Understanding of inter-process communications mechanisms, like REST
    • Some knowledge of relational and non-relational data stores
    • Exposure to email and schedule-management systems
    • Understanding of UI design principles
    • Able to work with customers to understand use cases, and advocate designs for those cases to the team
    • Great communications skills
    • Coding experience in testing frameworks and/or web technologies
    • Able to navigate uncertainty and ambiguity toward acceptable solutions
    • Familiar with web client automation frameworks and development tools
    • You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other's back no matter what, we're one with our customers, and we find strength in diversity and inclusion

Why You'll Love It Here

• 100% medical, dental, and vision coverage for full-time employees
• Unlimited PTO (and people actually use it!)
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen

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