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Provisioning ManagerBellevue, Washington, United States

Provisioning Manager

Bellevue | Washington | United States

About WideOrbit:

WideOrbit is the technology platform for media companies to connect audiences and ads, everywhere. Its mission is to simplify media buying and selling by focusing on innovation, customer delight, and value creation for both sides of media transactions. Starting with its core traffic management solution, WideOrbit centralizes operations and streamlines workflows for radio, cable, and television companies. The company continues to introduce new benefits to the media industry, including a programmatic media exchange for increasing demand for advertising inventory and improving campaign efficiency. WideOrbit is headquartered in San Francisco with offices worldwide. Customers include NBCUniversal, Tribune Media, Entercom Communications, Raycom Media, TEGNA, AMC Networks and many other top media companies around the world.

Job Description:

WideOrbit is hiring for a Provisioning Manager to plan and coordinate the provisioning of IT services for customers in WideOrbit's Cloud, data center and customer-premise locations. As a Provisioning Manager, you will lead IT project teams through requirements definition, scoping and estimating, building project plans, tracking project status and ensuring customers and stakeholders are all kept up-to-date.

Here is what you'll be doing:
  • Maintain a master project plan across all onboarding activities, including schedules, resource leveling and prioritization
  • Coordinate with WideOrbit's engineering, professional services and software implementation teams to prioritize and schedule provisioning resources as part of an end-to-end schedule for bringing new customers live on WideOrbit software
  • Meet with key customers to explain our onboarding process and gather IT provisioning requirements
  • Develop internal project plans for provisioning projects
  • Provide clear and timely status updates for both internal teams and customer
  • Proactively identify and resolve scheduling and resource constraint issues
  • Assist the management team with defining tools and process to formalize our project management practices
  • Contribute to building and refining the provisioning process

Here is what you won't be doing:
  • Playing office politics
  • Working on projects that don't matter
  • Implementing bad designs because "that's the standard"
  • Reporting to management that doesn't understand technology

Here is what we're looking for:
  • 3+ years' experience successfully coordinating multiple concurrent IT projects, ideally in a professional services or managed services capacity
  • Experience with building project plans in Jira, MS Project, Smartsheet or equivalent
  • Ability to independently identify dependencies and constraints based on onboarding IT infrastructure (Servers, networks, storage, virtualization, data centers)
  • Ability to adjust communication styles depending on the audience: technical teams, sales teams, customers and executives
  • Prior experience introducing/championing process change
  • Prior experience in a direct customer facing role
  • Formal Project Management Training is a plus


This position will be based in our Bellevue, WA or Coppell, TX office.

Compensation, Benefits and Perks:

Besides a competitive salary and great work environment, here are some of our additional benefits and perks:

Health insurance, 401K, stock options, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, snacks and coffee in the café, and plenty of opportunities to grow!

WideOrbit is an Equal Opportunity Employer and hires are made without regard to any individual's race, age, color, national origin, ancestry, disability, veteran status, religion, marital status or domestic partnership; pregnancy, childbirth or related medical conditions; other medical conditions or genetic characteristic; sexual orientation, gender, gender identity or transgender status; or any other basis protected by state, federal or local law, regulation or ordinance.

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