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Program ManagerLondon, England, United Kingdom

NewsCred

Program Manager

London | England | United Kingdom

Company Description

NewsCred exists because of the simply stated but enormously difficult challenge that marketers have in publishing wonderful content that actually helps us, the individuals that they are ultimately trying to reach.

Learn more at newscred.com and follow us on Twitter @newscred

Job Description

The Program Manager:

Performs varied and complex tasks that require independent judgment;
Applies NewsCred methodology and process;
Demonstrates expertise to deliver functional and technical solutions on moderate to complex customer engagements;
Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated Martech solutions within constraints of time and budget;
Effectively consults with management of customer organizations; and
Delivers operational metrics and overall business results for area of responsibility.
RESPONSIBILITIES:

Owns the successful delivery of purchased services, manages client expectations and resolves escalated client issues.
Scopes client engagements as required.
Demonstrates a deep understanding of all technical and business aspect of the the customer needs, as well as a thorough understanding of the principles of content marketing.
Develops analyses and models using marketing transactional data a digital analytics.
Demonstrate creativity and efficient use of marketing technologies, analytical methods, and financial models to develop solutions for customer.
Take an active role in business development through management and expansion of client relationships, development of project proposals.
Establishes productive, professional relationships with key personnel in assigned customer accounts.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Enlists the support of sales specialists, technical services resources, editorial service resources, and other company resources as needed.
Closely coordinates company executive involvement with customer management.
ACCOUNTABILITIES AND PERFORMANCE MEASURES

Achieves assigned growth, customer maturity and content marketing performance objectives in designated accounts
Achieves strategic customer objectives and success as defined by the customer in collaboration with NewsCred
ORGANIZATIONAL ALIGNMENT

Reports to VP, Advisory Services
QUALIFICATIONS

5+ years of data analysis, technical pre sales, or consulting experience, ideally in a data analytics or marketing consulting space
5+ years of strong client facing experience including the ability to consult, address escalated issues, and solution through services
Deep expertise in marketing analytics, digital marketing, marketing automation, advertising, email marketing, etc.
Enterprise software implementation either as an end-user in a large marketing department or as a professional service consultant to a Global 2000 marketing department
Martech application experience with platforms such as Google Analytics, Marketo, Eloqua, Aprimo, Responsys, Sprinklr, Adobe (Omniture, AEM, Exacttarget), Salesforce, etc.
Excellent verbal and written communication skills
Experience with strategic thinking and complex decision making
Everything we talk about in our "How We Work" document
Best-in-class compensation plans and equity in the company
The opportunity to work with some of the smartest minds in the industry
All-company Demo Day/catered lunches on Friday
Our culture, which is the most important thing we offer: A place to do your best work and a chance for your voice to be heard in a democratic environment as we shape a high-growth industry. This is your company.
Great benefits, including medical, vision, and dental, a 401k match, ping pong tables, and a generous vacation policy. And massage days (Don't worry, it's by a professional)

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