People, Person, Computer, Electronics, LCD Screen, Laptop, Pc


Product Support SpecialistNew York, United States

Product Support Specialist

New York | United States

About WideOrbit:

WideOrbit is the leading provider of advertising management technology for cable networks, local television stations and radio stations. More than 3,200 broadcasters and networks leverage WideOrbit solutions to streamline operations, maximize revenue from traditional, digital and programmatic channels, and extend their business across distribution platforms. Our clients include Entercom Communications, Entravision Communications Corporation, Gray Television, Inc., Meredith Corporation, NBC Universal, The E.W. Scripps Co. and Tribune Media. WideOrbit is headquartered in San Francisco with offices across the United States as well as in London, Paris and Gothenburg, Sweden.

Job Description:

WideOrbit believes that our success depends on our customers' satisfaction with our products and service. Although we believe everyone has an impact on customers, our Product Support Specialists are the first line to our customers and their impact can be the largest. Product Support is not an entry level role. We hire experienced industry professionals that can educate our customers, and troubleshoot system issues with patience. As a Product Support Specialist on our WO Network team, you will work primarily on site with one of our largest clients in the New York area with how-to questions regarding use of WO Network, the WideOrbit traffic, sales, and billing system. If you have a background in traffic or sales within a cable network, and have a passion for making customers happy, our Product Support Specialist job might be the right fit for you.

Here's what you'll be doing:

Solve client issues within a fast-paced collaborative working environment with a positive attitude, confident, and calm demeanor ensuring their satisfaction and happiness with our products and service.
Identify and document software defects and requests for enhancements with a keen attention to detail.
Collaborate with development and product management teams, providing detailed information regarding customer needs
Provide information regarding customer needs to engineering and marketing.
Take ownership of cases and resolve issues by either educating our customer, gathering information about their workflow operations, or working with WideOrbit's internal departments to bring resolution to the cases.
Proactively seek out customers' needs of the product support function by building relationships with the customers you interact with.
Juggle multiple cases and projects at once while proactively updating WideOrbiters and customers the status of them and remaining patient with everyone involved.
Here's what we're looking for:

2+ years of experience at a cable network within a sales department is strongly preferred or experience at a software company for cable network products.
Experience with advertising/media sales proposals, ad sales traffic management and stewardship applications.
Someone who can learn software quickly and isn't afraid of technical concepts.
Experience using web based applications and comfortable with learning and using new technologies.
The ability to work effectively under pressure and balance competing tasks in a rapidly changing environment.
Proficiency in MS Windows, Word, Excel, and Outlook
Ability to remain calm and confident under pressure and in person with a customer.
Excellent interpersonal and verbal communication skills including communicating in a friendly and articulate manner via phone.
Outstanding problem-solving, follow-up, and organizational skills.

This position will be based at client site in New York, NY. Please do not apply if you're looking for a remote based position.

I'm interested

Not ?

Thank you. Please wait while we forward you to the application.

Similar Jobs

There are currently no jobs matching this criteria