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Product SpecialistMountain View, California, United States

Qventus

Product Specialist

Mountain View | California | United States

Qventus is looking for a detail-oriented, disciplined individual who will serve as the expert for the Qventus suite of products, particularly around the data and workflows that set the foundation for each product/module. He/she will provide guidance and support both internally and externally that ensures optimal utilization and representation of Qventus' modules. This ideal candidate will primarily contribute to the Customer Success team in the following areas - deployment support and execution, internal and external onboarding, and post-deployment production support:

The role is a full-time position and will be based out of Mountain View.

Requirements:
    • A deep knowledge of data with experience querying relational databases and a general understanding of data integration, reporting, and metric development
    • Superb presentation skills and the ability to articulate thoughtful responses "on the fly"
    • Excellent interpersonal communication and client relationship skills
    • Technical system/software configuration experience
    • Experience working with an Electronic Medical Record System (super user or application analyst) and a general understanding of EMR related workflows is a plus
    • Meticulous attention to detail and consistency in task execution
    • Ability to learn quickly with minimal supervision and identify "gaps" in the product
    • An ability to coach others on the features of a product and provide recommendations on best practices
    • 5 years of practical experience demonstrating ability to develop, execute, and refine/optimize SQL queries
    • Bachelor's degree in Engineering, Computer Science, Information Systems or a related field


Core Job Responsibilities:
    • Supporting CSAs and CSMs during new deployment ramps Execution of product configuration and data validation within a deployment
    • Performing SQL-level checks on data integrity and system performance
    • Collaborating with the Integration team to identify and resolve data interoperability issues
    • Direct production support for customer issues and training post-deployment
    • Development of deployment related product content and training materials Creation of "starter content" for product modules to aid faster product ramp-up
    • Advanced product training for new CSM's as part of new employee onboarding
    • Identifying process gaps / needs within product administration or setup


To be a good fit for the company, candidates should have these intangibles:
    • A passion for working with data, no matter how "messy" it can get
    • Excellent at juggling multiple tasks
    • An instinct for troubleshooting problems and analyzing the root cause. Be comfortable with ambiguity and sees the 'unknown' as an opportunity. Ready to 'step outside' his/her role to help teammates
    • Extremely dependable with a reputation to go 'above and beyond' to get the job done
    • A passion for doing things the "right way" and influencing others to follow suit
    • Ability to "fit square pegs into round holes"


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