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Principal Analyst, User EngagementUnited States

Principal Analyst, User Engagement

United States

The Role
We're looking for a curious and passionate Principal Analyst who is driven to unlock the story behind the data. An essential partner to critical business functions at Outreach, you provide trusted insights that drive decision making and ultimately performance lift. Your skills include the technical ability to pull and stage data from multiple systems, the statistical chops to interpret data in a meaningful way, the business acumen to analyze that data to pull out key findings, and the story telling skills to communicate the results of your analysis in a way that business partners can consume and take action on.
Your Daily Adventures Will Include
  • Drive the strategy, design and implementation of user engagement analytics packages within Outreach's product
  • Consult on A/B test design and success metrics for product features, and provide guidance to product management on how to interpret results
  • Lead deep dive analysis that will frame product strategy and product roadmap decisions
  • Lead conversations around definition and governance of KPIs for Outreach
  • Own the design, development, and maintenance of ongoing dashboards and their underlying data sets
  • Confidently present outcome of analysis and recommendations to executives and team leaders
  • Provide predictive forecasting of future performance, using sound statistical models
  • Grow our best practices around reporting quality, data hygiene and data governance
  • Provide leadership and mentoring within the analytics community at Outreach
About The Team
The BI & Analytics team is a centralized resource providing a suite of services to Outreach business functions including KPI definition, dashboards & reporting, ad hoc analysis, forecasting, self-serve analytics and data pipeline management.
What We Do
Outreach is the leading sales engagement platform and triples the productivity of sales teams. It empowers them to drive predictable and measurable revenue growth. Outreach makes customer-facing teams more efficient by prioritizing the right activities and scaling customer engagements with automation. With built-in intelligence guiding every action, teams using Outreach work more effectively. By bringing data about prospects and sales activities into a single system of action, the Outreach user's visibility is improved into what really drives results.

Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to execute a repeatable playbook, drive collaboration between sales and marketing, and deliver higher revenue per sales rep. To learn more, please visit
Who We Are
Outreach was founded in 2014, and we are now over 250 employees strong. Our privately-held, venture backed company is headquartered in Seattle, but we also have offices in San Francisco and Tampa (both for sales and marketing). If you speak to us, you'll probably see that across any geography, across all our roles and departments, at our heart we are a large group of customer-obsessed individuals working toward a common goal, pushing each other to be better tomorrow than we were today.

While we've been busy creating a product that our users cherish, we've also been recognized as:

Outreach is one of the fastest-growing SaaS companies in history. We aren't slowing down anytime soon, and we bet you can help us reach our goals!
Our Vision Of You
You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other's back no matter what, we're one with our customers, and we find strength in diversity and inclusion.
BASIC QUALIFICATIONS Required Qualifications
  • 8+ years professional experience
  • 4+ years analytics experience, preferably within product / user engagement
  • BS degree in a quantitative discipline
  • Experience doing user engagement pathing and optimization analysis within a SaaS or Ecommerce product
  • Extensive experience designing and managing A/B tests within a product environment
  • Demonstrated examples of surfacing key insights and/or predictive forecasting models that subsequently drove business changes with measurable lift in performance
  • Experience with enabling self serve analytics and coaching stakeholders on data literacy fundamentals
  • Fluency in common statistical analysis methods
  • Advanced SQL skills
  • Experience with multiple reporting suites, such as Domo, PowerBI or Tableau
  • Consummate storyteller; experience translating findings into compelling recommendations, polished deliverables, and actionable programs
  • Strong business acumen with depth to relate commercial business strategy to analytics asks
A plus if...
  • Experience delivering prescriptive and predictive analysis
  • Experience writing SAS, R or Python for data analytics
  • Prior experience with Mixpanel
  • Advanced degree in a quantitative discipline
Why You'll Love It Here
  • 100% medical, dental, and vision coverage for full-time employees
  • Unlimited PTO (and people actually use it!)
  • 401k to help you save for the future
  • Company-organized and personal paid volunteer days to support the community that supports us
  • Fun company and team outings because we play just as hard as we work
  • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
  • A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents.
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Plus, unlimited snacks and beverages in our kitchen

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