People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Operations ManagerSan Francisco, California, United States

Grove Collaborative

Operations Manager

San Francisco | California | United States

Grove Collaborative is a digitally native brand and direct-to-consumer e-commerce platform for natural home and personal care products. With a mission to help every family create a healthy, beautiful home, Grove offers a flexible recurring shipment model and gives each customer a personal shopper, a "Grove Guide."

What makes us different

We are a B Corp
We are a B Corp - a group of about 2500 companies (like Patagonia and Ben & Jerry's) that prioritize social & environmental impact as well as profits. We can only do well if our community, environment, employees, and customers do well too.

We have to engineer to move physical product; which is hard! And fun!
Scaling our technology doesn't just mean more users online, but also shipping and managing physical product at scale. Ever tried optimizing order routing across a network of distribution centers to minimize order splitting? Here's your chance.

We sell real things to real people, and make an impact
We're not selling to Silicon Valley & New York; Our customers are real families across the United States. We've helped hundreds of thousands of families make better decisions and use more sustainable products.

We are in a truly massive market
Laundry detergent alone is a $130bn global market. And there's been little innovation in the past decade. Across consumer goods, it's the same products, sold at the same brick & mortar grocery stores. We can do better for our customers, and for the world.

The Role

Grove is looking for a talented and highly-motivated individual to be a part of our growing Operations team. The HQ Operations manager will report to the Director of Operations, and work closely with the Inventory, Merchandising, Marketing, Engineering, and Analytics teams in our San Francisco HQ to ensure the Operations team is successful. The role will touch all facets of Operations and fulfillment but will have a special focus on logistics.

The Opportunity:
    • Liaison with Inventory, Merchandising, Marketing, Engineering, and Analytics teams to ensure Operations is communicative and supported
    • Supports operations with supply chain related issues and communicate changes in advance
    • Manage logistics between vendors, fulfillment centers, and distribution centers
    • Manage LTL/FTL freight carrier relationships, own and negotiate logistics contracts. Identify ways to reduce transportation cost
    • Analyze and implement new freight service offerings
    • Manage special projects, such as KPI performance, development of unit metrics, special research, etc.
    • Good collaboration, teamwork, and leadership qualities. The position will be working with a varied group of stakeholders, each of whom brings a different perspective and skill set to any given problem
    • Passion for problem solving: Able to tackle new and unfamiliar tactical and strategic problems.
    • Lead change in the areas they manage, recommend process and policy improvements and see them to resolution
    • Be a strong team player - enjoy working with colleagues at all levels of the organization
    • Thrive in the highly collaborative culture of a growing startup

About You:
    • Bachelor's degree in business, operations, economics, supply chain, or a related field
    • 5+ years of operations experience (2+ in logistics or transportation management)
    • Direct experience with logistics management. Domestic transportation / 3PL experience preferred
    • High proficiency in Excel (pivot table, vlookup), presentations, and Google Suite (Sheets, Slides)
    • Excellent written, verbal, and presentation skills. Liaison with other departments by all mediums is a key part of this role.
    • Experience with data analytics / visualization

    • Experience managing a team
    • Experience with ERP and WMS
    • Data Analytics skills (Looker, SQL, Tableau)

We are remaking the future of consumer goods and want you to join us.

If you join us you'll get:
- Competitive compensation
- Stock options -- shared success is core to our mission
- Comprehensive medical, vision, dental and commuter benefits
- Wellness programs like quarterly massages and weekly meditation
- A shiny Mac and the other productivity accessories you need
- Flexible Paid Time Off -- we care most about results

We also have:
- A beautifully designed open office Located at Polk & Pine St in San Francisco near lots of delicious cafes & restaurants
- Fully stocked communal kitchen with healthy snacks and on tap Kombucha
- A cozy "quiet room" for focused work or meditation
- A handful of friendly, productivity-enhancing (...mostly) small office dogs

Let's do this

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.

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