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Marketplace Operations Associate - PaymentsRedwood City, California, United States


Marketplace Operations Associate - Payments

Redwood City | California | United States

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and over a million sellers, Poshmark brings together a vibrant community everyday to express themselves and share their love of fashion.
Poshmark is looking for a Payments Associate who will focus on resolving customer issues related to payments processing. Through your work, you will ensure that buyers and sellers have a positive customer experience for all things related to payments. This is an entry-level position.
Key Responsibilities:
  • Resolve customer issues for our users involving payments, both incoming and outgoing
  • Provide a positive customer service experience while also maintaining high performance metrics
  • Be able to make the right decision while keeping the customer and company in mind
  • Be able to identify and escalate system-wide payments processing issues to the correct parties
  • Work cross-functionally to identify fraudulent activity with payments
  • B.A. or B.S. required (new college graduates encouraged to apply)
  • 0-2 years of operational, customer support or other applicable experience
  • Required to work occasional holidays
  • Great attention to detail and highly organized
  • Comfortable with numbers
  • Passionate about community and helping our users
  • Strong work ethic
  • Excellent verbal and written communication skills
  • Endless patience and contagious positive energy
  • Inherently curious
  • Collaborative personality
Why Poshmark?
Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark's mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark's community of over two million Seller Stylists help shoppers discover the perfect look from over 25 million items and 5,000 brands. The company is backed by the world's leading venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Inventus Capital, SoftTech VC, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit, or find us on Instagram, Twitter, Pinterest and Snapchat.
Here's what we'll set you up with:
  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Company sponsored health, dental and vision plans
  • A 13" MacBook Air and smartphone reimbursement
  • Work alongside world-class talent
  • Flexible Vacation / Paid Time Off Policy
  • Parental Leave
  • Healthy and exciting lunches and snacks offered daily
  • Personal Style Encouraged (or not, whatever you're in to)
  • Fun company happy hours, parties, and offsite events

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