People, Person, Computer, Electronics, LCD Screen, Laptop, Pc


Marketplace Operations Associate- Payments and FraudRedwood City, California, United States

Marketplace Operations Associate- Payments and Fraud

Redwood City | California | United States

Do you love justice and making this world a better place? If you have a passion for investigating and fighting cyber fraud, we want to talk to you! We are looking for that unique individual who loves problem-solving, analyzing people and situations, "getting things done" and the fast-paced environment of a rapidly growing technology start-up.

Job Description:

Poshmark is looking for a Fraud Associate who will focus on fraud detection and solve any fraud-related issues. This person will help evolve our processes and assist in developing scalable solutions to fraud prevention, trends, and activities. The Fraud Associate will play a critical role in making sure that our marketplace is efficient, healthy, and clean. This is an entry-level position


Effectively review and investigate purchases to identify fraudulent behaviors
Investigate and track suspicious activities on the platform
Evaluate, research, and respond to chargeback claims
Provide stellar assistance to our users regarding fraudulent charges and activities
Collaborate closely with the Payments team to detect suspicious/fraudulent activity
Desired Skills:

B.A. or B.S. required, new graduates are welcome
1 year of operational, customer support or other applicable experience
Great attention to detail and highly organized
Comfortable with numbers
Passionate about community and helping our users
Strong work ethic
Excellent verbal and written communication skills
Endless patience and contagious positive energy
Inherently curious
Confidence to work with upper management
Collaborative personality
Experienced with using Microsoft Excel

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