People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Marketplace Operations Associate - Fraud & Identity VerificationChennai, Tamil Nadu, India

Poshmark

Marketplace Operations Associate - Fraud & Identity Verification

Chennai | Tamil Nadu | India

Poshmark is looking for a Fraud Associate who will focus on identity verification & solve other fraud-related issues. This person will help evolve our processes & assist in developing scalable solutions for identity verification and fraud trends. The Fraud Associate will play a critical role in making sure that our marketplace is efficient, healthy, & clean. This is an entry-level position
Responsibilities:
Review, analyze, and verify user's account information
Effectively review & investigate purchases to identify fraudulent behaviours
Investigate & track suspicious activities on the platform
Provide stellar assistance to our users regarding fraudulent charges & activities
Collaborate closely with the Payments team to detect suspicious/fraudulent activity
Desired Skills:
B.A. or B.S. required, new graduates are welcome
0-1 year of operational, customer support or other applicable experience
Great attention to detail & highly organized
Passionate about community & helping our users
Strong work ethic
Excellent verbal & written communication skills
Endless patience & contagious positive energy
Inherently curious
Confidence to work with upper management
Collaborative personality.
Why Poshmark?
Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark's mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark's community of over four million Seller Stylists help shoppers discover the perfect look from over 25 million items and 5,000 brands. The company is backed by the world's leading venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Inventus Capital, SoftTech VC, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on Instagram, Twitter, Pinterest and Snapchat.

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