People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Marketplace Operations Associate - Escalations`United States

Poshmark

Marketplace Operations Associate - Escalations`

United States

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and sellers, Poshmark brings together a vibrant community to express themselves and share their love of fashion.
As a Marketplace Operations Associate, you will play an important role resolving friction within the marketplace while focusing on escalated customer issues that require judgment and the ability to take multiple considerations into account when making a decision. Through your work, you will ensure that buyers and sellers have a great experience and that our marketplace is efficient. This is an entry-level position.
Responsibilities Include:
  • Balancing customer satisfaction as the primary consideration, with secondary considerations of process efficiencies and margins
  • Evaluating lost package claims due to user mistakes, carrier error and/or insurance fraud
  • Resolving the most complex and high-friction order-related issues for our community, including shipping issues, problems with high-value items and other edge cases
  • Evolving processes and internal policies to more quickly resolve transactions
  • Working cross-functionally to identify, prevent and fight fraudulent behaviors
Desired Skills and Experience:
  • BA/BS required
  • Great attention to detail and highly organized
  • Analytical and business-oriented mindset
  • Passionate about community and customer service
  • Strong work ethic
  • Excellent verbal and written communication skills
  • Endless patience and contagious positive energy
  • Collaborative personality
Why Poshmark?
Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark's mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark's community of over three million Seller Stylists help shoppers discover the perfect look from over 25 million items and 5,000 brands. The company is backed by the world's leading investment firms and venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Temasek, Inventus Capital, Uncork Capital, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on Instagram, Twitter, Pinterest and Snapchat.
Here's what we'll set you up with:
  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Fully sponsored health, dental and vision plans
  • A 13" MacBook Air and smartphone reimbursement
  • Work alongside world-class talent
  • Flexible Vacation / Paid Time Off Policy
  • Parental Leave
  • Healthy and exciting lunches and snacks offered daily
  • Personal Style Encouraged (or not, whatever you're in to)

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