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Marketing Operations ManagerSeattle, WA, United States

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Marketing Operations Manager

Seattle | WA | United States

The Role

Marketing Ops is the heartbeat of Marketing. You will work with the Demand Generation team to make sure Sales and Marketing move as one. We are looking for a technical, creative problem solver to lead the way in creating a smooth lead to qualification process.

Your Daily Adventures Will Include
    • Provide oversight and optimization of our Pardot implementation, including email calendar, campaigns, programs, landing pages, drip & nurture programs, and prospect/customer communications
    • Build and refine lead scoring models, with a focus on increasing lead to opportunity conversion rates
    • Ensure accurate synchronization between Pardot, Salesforce, and ROI reporting tools
    • Maintain the integrity and quality of our database by ensuring that processes and best practices are set in place
    • Build database segmentations to accurately categorize 1M+ records
    • Provide leadership in defining, mapping, and documenting key marketing processes
    • Partner closely with Sales Operations to improve current processes in order to optimize the lead to close process
    • Troubleshoot and QA campaigns, workflows, data issues and other key marketing ops functions
    • Quickly implement projects involving diverse & complex data relationships


Basic Qualifications
    • Expert marketing automation user, preferably familiar with Pardot
    • Experience in B2B marketing and working with sales teams
    • Strong analytical skills and ability to translate complex data sets to concrete business recommendations
    • Familiarity with Salesforce automation rules and triggers
    • Advanced user of Excel and other data analysis tools
    • Go Getter: You're eager, resourceful, and constantly put your problem solving skills to the test
    • Tech Savvy: You utilize the latest tools to make your work as efficient as possible. You have a natural curiosity for the tech industry, and want to be part of a high energy and passionate team about to make history
    • Quick: Energetic is your baseline and you're a fast learner. You get excited about, and love solving, puzzles
    • Team Player: You strive for greatness, and know that teamwork is the way to get there. You're a natural leader, and see yourself growing as our team expands
    • BA/BS degree preferred
    • You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other's back no matter what, we're one with our customers, and we find strength in diversity and inclusion


Why You'll Love It Here

• 100% medical, dental, and vision coverage for full-time employees
• Unlimited PTO (and people actually use it!)
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen

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