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Marketing Operations & Automation ManagerSan Francisco, California, United States

Marketing Operations & Automation Manager

San Francisco | California | United States

HealthTap is hiring a Marketing Operations & Automation Manager!

About HealthTap

Our mission is to help people live healthier, happier, longer lives. HealthTap is the world's first global health practice. We connect millions everywhere with the most trusted doctors and health advice-from any mobile device or computer. Launched in 2010, we are the world's fastest growing virtual care company, and our products are used by hundreds of millions of people. We're based in Palo Alto, founded by successful serial entrepreneurs passionate about making a positive difference in the world. HealthTap is a World Economic Forum Technology Pioneer, and the world's first Global Health Practice delivering immediate, world-class healthcare 24/7 from Query to Cure. Our founders come from Stanford, Yale, and IIT, and our team is composed of people from top schools like Stanford, Berkeley, CMU, and IIT. Our team is entering growth-mode, and we need sharp talent to help us take HealthTap to the next level.

Role Objective

Ensure that our marketing efforts are running efficiently and with maximal ROI.

Role Summary

You will join a quickly expanding Medical Expert acquisition and engagement marketing team which has ambitious targets for the growth of our medical practitioner network and the level of engagement those practitioners will exhibit. You will have significant responsibility in driving the activities that will lead us to hit our targets. You will manage a small team that comprises the highly quantitative, operational engine of the Medical Experts acquisition and engagement marketing team. You will be responsible for managing day-to-day operations of our marketing automation systems and for the effectiveness of our campaigns both online and offline. Through thoughtful analysis and recommendations, your efforts will continually result in more efficient and higher levels of acquisition and engagement. This role reports to the Head of Medical Expert Network Operations and will work closely with all members of the Medical Expert team.


Oversee daily marketing operations, including your team's creation and execution of highly targeted, integrated multi-channel campaigns
Establish, maintain, and optimize scalable marketing processes that use best practices for campaign and lead management
Ensure that the marketing operations team continuously conducts experiments (A/B tests, etc.) to optimize our marketing efforts
Help to determine the optimal mix of online and offline campaign elements
Develop segmentation and testing strategies to drive higher rates of acquisition and engagement via email and other channels
Develop and track metrics related to campaign performance, including ROI
Analyze campaign performance, extract key insights from the data, and implement changes to drive operational and other improvements
Develop strategies, workflows, and automated processes for acquiring and nurturing leads
Manage and optimize the use of HealthTap's marketing automation and analytics tools
Collaborate with the data and engineering teams to ensure requirements for world class marketing operations and automation are met from an infrastructure and software tool perspective
Evaluate new tools and software as needed on our evolving acquisition marketing programs
Monitor and maintain the integrity of lead and campaign data in our marketing automation software
Required Skills & Attributes


Are passionate about the HealthTap mission!
Enjoy operating independently and with extreme ownership over what you do
Are entrepreneurial, scrappy, and thrive in a fast-paced startup environment
Are singularly focused on achieving your goals and continuously improving your approaches
Are detail oriented
Have deep experience with marketing operations, process optimization, and automation
Have outstanding communication skills, both written and verbal
Take a creative, innovative approach anchored in data
Take an experimentation-heavy approach to everything and thrive in a metrics heavy environment
Love playing around with data and mining it for insights
Embrace the mantra: "execute, measure, optimize, automate"
Required Experience

We are looking for past experience and knowledge of best practices in the following areas:

Expertise in data-driven marketing, funnel optimization, process creation, process optimization, and marketing automation systems
Experience in executing and optimizing integrated multi-channel marketing campaigns
Understanding of data mining and business intelligence as it applies to marketing
Deep experience with Hubspot, Marketo, SendGrid, or other email marketing automation software
Experience executing rigorous A/B experiments; knowledge of the associated best practices and tools
3+ years highly quantitative marketing operations and/or automation experience, ideally in a B2B software environment
Undergraduate degree, preferably in a quantitative field
Experience in healthcare or working with medical professionals a plus
Certification for marketing automation platforms a plus

Mission-driven company. Your work will literally save lives!
Catered lunch, dinners, and healthy snacks
Subsidized gym membership
In-office massages
Medical, dental, and vision insurance
Competitive compensation and equity
Diverse work culture (Visa sponsorship is available)
Dog friendly office
More about us

We connect people with trusted doctors and health-information, and deliver immediate, world-class healthcare 24/7 through video, voice, and text chat, directly from any mobile device or computer. You can read our Vision and Credo here.
We are a fast-growing startup that's making a transformational impact (while helping millions worldwide). We value passion, intelligence, experience, tenacity, and diversity. Check out this short documentary.
Ask to see our "Introduction to joining HealthTap" booklet!
Our contemporary offices are based in downtown Palo Alto, in the heart of Silicon Valley, a short walk from the CalTrain Station. We're opening a San Francisco office soon, too.

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