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Managed Services EngineerIndiana, United States

MapR

Managed Services Engineer

Indiana | United States

Description
Managed Services Engineer
Are you looking to grow and expand your technical, customer and soft skills? Do you dream of working with a team engaged in supporting the newest and the best technologies that MapR has to offer? Do you wish to work as part of a team who not only delivers technical support but is engaged in the entire support lifecycle? Then this might be the team you are looking for. At Managed Services Support, we do all of the above and have fun while delivering true solution support to top tier MapR customers.
Key responsibilities:
  • Solve issues related to deployed managed services solution (Onprem or cloud)
  • Escalate issues appropriately based on defined SLAs for quick resolution
  • Collaborate with other technical teams (field, SE, Dev. etc.) at MapR to deliver solutions to customer issues.
  • Create technical content including Knowledge Base articles, whitepapers, training documents, etc.
Key Success Criteria:
  • Ability to positively impact customer satisfaction and utilization goals
  • Ability to handle Critical Situations in technically challenging and politically hot circumstances
  • Available to work critical cases on a 24x7 basis or through an on-call model.
  • Excellent team player
  • Strong ownership of customer issues and realize personal accountability within team
  • Ability to take responsibility and react effectively
  • Pro-actively seek opportunities to improve customer's solution architecture and operation
  • Manage and oversee the technical changes, maintenances and migrations of customers solutions
  • Ensure appropriate technical documentation is in place for customer solutions
  • Identify opportunities to recommend latest Enterprise grade technologies to support customer objectives
Required:
  • Advise, design and troubleshoot complex Linux issues on dedicated hardware, virtualized environments and Cloud. Good knowledge of Azure.
  • Experience in hosting web applications or SaaS model across a variety of Microsoft and Linux products
  • A good understanding of technologies such as networking, Active Directory, load balancing, HA, SQL and bigdata
  • Experience in troubleshooting skills related to network, storage, process and memory related issues in a distributed network
  • Experience of architecting and managing production environments across Physical, Virtualized and Cloud technologies
  • Understanding of Storage technologies, multitenancy
  • Bachelor's degree in Computer Science or Electrical with at least 2 years of experience
  • Must have some experience in managing Hadoop, MapR & distributed open source databases and file systems
Desirable:
  • Industry qualifications such as MCSE/RHCE highly desirable.
  • Experience working with Linux Kernel. RedHat, Centos, Debian or Ubuntu
  • Scripting skills in Python, PowerShell or other versatile scripting language is desirable
  • DevOps methodologies and ability to work with configurations management tools such as Chef, Puppet, Ansible, Salt Stack
  • Understanding for agile software development methodologies and languages
About MapR Technologies
MapR Technologies, provider of the industry's leading data platform for AI and Analytics, enables enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks. MapR addresses the data complexities of high-scale and mission critical distributed processing from the cloud to the edge, IoT analytics, and container persistence. Global 2000 enterprises trust the MapR Data Platform to help them solve their most complex AI and analytics challenges. Amazon, Cisco, Google, Microsoft, SAP and other leading businesses are all part of the MapR ecosystem. For more information, visit www.mapr.com.

MapR Technologies is an equal opportunity employer.

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