People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

IT Support SpecialistFoster City, California, United States

WorkSpan

IT Support Specialist

Foster City | California | United States

WorkSpan's rapidly growing team is looking to add a IT Support. You'll help us manage laptops, desktops for our local and remote teams and also manage WorkSpan's network and cloud resources.

Key responsibilities:

  • Setup of Mac, Windows laptops for new users
  • Assist employees with day to day technology issues
  • Respond to incoming IT requests, actively communicate progress with end users
  • Prioritize and schedule IT requests
  • Personnel on-boarding and off-boarding tasks, including computer preparation and account provisioning
  • Document process and procedures for IT and end users
  • Create Google Form, Google Docs
  • Create VMs in Azure Cloud, Google Cloud, AWS Cloud
  • Configuration of firewalls, Wi-Fi
  • Monitor and Manage Antivirus and Malware protection software
  • Track hardware and software inventory
  • Create process of pushing updates and patches
  • Implementations and support of backup and disaster recovery solutions.
  • Review the remote monitoring and management system alerts and notifications.
  • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp
  • Enhance security of WorkSpan IT infrastructure

Desired skills and experience:

  • Proven ability to install, troubleshoot, and maintain Microsoft Windows 10 and MacOS on end user devices
  • Proven ability to troubleshoot and resolve hardware, software, and mobile device issues
  • Experience of using Azure, Google cloud
  • Knowledge of Microsoft Office, Google Docs, Google Forms
  • Experience with mobile device management, endpoint management
  • Experience resolving basic network issues (i.e. DNS, DHCP)
  • Experience with corporate antivirus and endpoint protection solutions
  • Excellent customer service and documentation skills
  • Ability to effectively prioritize and execute in a high-pressure environment
  • Experience in maintaining documents for SOC2
  • Experience with Cisco Umbrella, Cisco AMP will be plus
  • 4+ years of IT support experience

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