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IT SpecialistNew York, United States

NewsCred

IT Specialist

New York | United States

At NewsCred we think that the future of marketing is in brands thoughtfully and genuinely speaking to people with the intention of making their lives better. The truth is that when we started the company we didn't know much about marketing, but we did know as individuals that we weren't satisfied with the way that we were being marketed to. Fast-forward to today, we've built the world's leading content marketing company. We build software that supports marketers in content planning, creation, publishing and analysis. We provide both bespoke original content and content that is licensed from the world's best publishers that our brand customers use to speak to their audiences. Finally, as pioneers in our industry we provide unique professional services to make sure that our customers are as successful as can be in content marketing. NewsCred exists because of the simply stated but enormously difficult challenge that marketers have in publishing wonderful content that actually helps us, the individuals that they are ultimately trying to reach.hat they are ultimately trying to reach.
Learn more at newscred.com and follow us on Twitter @newscred
Job Description
NewsCred is looking for an IT Specialist to provide support and systems administration to NewsCred. You will be responsible for every aspect of IT Operations for the New York and London offices, including break/fix requests, network infrastructure, information security, procurement, vendor management, VOIP, AV technology and special projects to improve the efficiency of your NewsCred colleagues.
  • Responding to support requests in a timely and professional manner
  • Process requests for new, updated, or termination of user accounts, email access and equipment.
  • Maintain library of all software, hardware and supporting documentation for equipment warranty services, out of warranty service contracts.
  • Maintain environment while possessing knowledge for best practices and guide company in direction of said best practices.
  • Propose and institute policies, technologies and workflows that are deemed necessary for smooth and secure IT operations.
  • Interact and monitor the activities of external third party information technology vendors
Qualifications
  • High degree of autonomy and interest in managing the entirety of technology
  • Must be customer service oriented and be able to provide clear verbal/written communications.
  • Must have experience with both Windows and Mac OSX operating systems. Deep knowledge of OSX required as NewsCred is a >90% Mac environment.
  • Two to five years of information technology experience such as analyzing, installing, and/or maintaining computer software applications, hardware, or telecommunications or network infrastructure equipment.
  • Current knowledge and understanding of today's IT environment.
  • Proficient in use and management of cloud-based technology.
  • Familiarity with use and administration of the following technology is a plus: G Suite, SAML SSO, Jamf, Zoom, Microsoft Office, Keynote, Slack, Confluence, JIRA, Salesforce, Shoretel, Apple Remote Desktop, Microsoft Server 2012 R2, Meraki Firewall.
  • Willingness to be on call
  • Flexibility and willingness to learn new technology quickly is a must.
  • Bachelors degree required. Technical degree preferred
  • The ideal candidate will either have the willingness or interest in working in a start-up environment
Additional Information:
  • Best-in-class compensation plans
  • Great benefits, including medical, vision and dental
  • Unlimited vacation policy and flexible work hours
  • Huge variety of snacks and drinks, catered lunches and happy hours
  • Training and career development
  • Everything in How We Work
All your information will be kept confidential according to EEO guidelines.
Please, no third-party resumes for this role. Candidates submitted by agencies will not be reviewed.

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