People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

IT SpecialistLondon, England, United Kingdom

ClassPass

IT Specialist

London | England | United Kingdom

You are an experienced IT specialist with a passion for helping others. You understand the needs of a rapidly growing company and know how to scale systems and processes accordingly. You can identify issues before they arise and tackle them with speedy, thoughtful and effective solutions. You have excellent communication and organizational skills to provide timely and effective resolutions for a diverse set of technology issues.
What You'll Do:
  • Resolve helpdesk tickets, providing swift solutions for all employees
  • Troubleshoot computer hardware, software, VOIP devices, network issues
  • Work on IT projects from research to implementation
  • Develop and document IT procedures
  • Procure equipment from vendor partnerships
  • Manage ClassPass owned equipment
  • Owns small to medium tasks like onboarding and offboarding
  • Assists with research and implementation of IT projects
  • Assist the Operations Team with projects as needed
  • Travel throughout International markets required for onboardings, etc. (Estimated at 20%)
Who You Are:
  • 4+ years of IT experience in a macOS and Google Apps environment within a fast-growing and rapidly changing enterprise
  • Advanced knowledge of installing, configuring, and troubleshooting macOS, integrating enterprise-level A/V systems, and administering several cloud-based services (e.g. Google Apps, Slack, LastPass, Zoom)
  • Experience in supporting remote users and locations
  • Track record of thriving in a fast-paced, startup environment
  • Strong time management skills and ability to juggle multiple requests at once
  • Diligent about capturing, tracking, and closing helpdesk tickets to ensure quick response times
  • Requires minimal technical direction to solve problems
  • Understands how their work fits in with other ongoing projects
Skills/Proficiencies:
  • Top notch customer service skills
  • Excellent communication skills, written and verbal

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