People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Instructional DesignerUnited States


Instructional Designer

United States

What We Do
Outreach is a sales enablement platform built from the ground up to help people communicate more effectively. Today we focus on the sales organization, helping them engage with their prospects and customers through email, calling and LinkedIn communication flows.

To put it into perspective, our customers spend the majority of their day living inside our software, relying on it to be more effective communicators with their audience. We think it's pretty cool that we get to build the communication platform of the future; a product that our users cherish.

Outreach was founded in 2014, and we are now over 200 employees strong. Since our first days learning about how people communicate, we became obsessed with understanding our customers' problems, and as a result, we've built by far the most loved product on the market, and have won the hearts and minds (and business) of some incredible organizations around the world.

In addition to our relentless focus on the customer, we've received over $60 million in venture funding, we've won Seattle Business Magazine's 100 Best Places to Work, have been ranked #1 for 2016 Sales Automation/Acceleration software by Ambition and Outreach was named to the 2016 Forbes Cloud 100-Rising Star list as The Rising Star leading the Sales Technology Category.

We aren't slowing down anytime soon.

Who We Are
Our company is headquartered in Seattle, but we also have an office in San Francisco and in Tampa (both for sales and marketing). If you speak to us, you'll probably see that across any geography, across all our roles and departments, at our heart we are a large group of like minded individuals working towards a common goal, pushing each other to be better tomorrow than we were today.

We're a team of problem solvers and overachievers who seek out others who are also passionate and relentless at their respective crafts. We want to work with people who are ready to buckle up and be a part of an incredible ride. We work hard not because we're told to, but because we genuinely love what we do.

If there's one main message we want you to remember about us, it's that we push others to be best in class at whatever they do, remain humble, and run through brick walls to accomplish their goals. If you come and join us, we'll give you ownership and challenges, and the team support and encouragement to help you hit your personal goals. We'll be stronger together.

The Role
We are searching for a Instructional Designer to help lead our customers to success. Our gritty Educational Services team provides vital product and Change Management education, allowing our customers to succeed.

The Instructional Designer role at Outreach carries an incredible amount of responsibility with their decisions and products impacting each and every customer. Internally their impact will be felt companywide through reducing support tickets and customer calls and increasing customer love.

It's a lot to ask but the team member we choose will work tirelessly with our teams and clients to solve problems, think strategically and create products.

Your Daily Adventures Will Include
Working With Outreach Team

  • Discuss requests and goals from the customer with the Customer Success Managers, Solution Consultants, and Product Experts who interface with our customers regularly.
  • Collaborate with other product team members, including product and engineering, to identify the best approach to increase customer use and knowledge.
  • Work with the head of education to dream about how our ever-evolving understanding of our customers problems will inform the solution and long term vision of Outreach.
  • Discuss the problems customers are facing and how to translate customer and support requests into learning actions.
  • Creating and maintaining scoping to inform everyone of what will and won't be included from Educational Services
  • Work with product design team to provide feedback on intuitive actions to improve UX

Working with Customers

  • Review requests from customers to understand how and what they want their teams trained on.
  • Create and modify course content to align to customer launch and onsite training.
  • Go on-site periodically at actual customers' headquarters to work out the best approach and content to deliver to their teams.
  • Presenting rich curricula that will make our customers rockstars within their roles.

Working with Partners

  • Track monitor and ensure quality of requests with outsources partners align to a broader vision.
  • Creating and maintaining scoping with partners to keep everyone on the same page
  • Coordinate timelines and deliverables to timelines align to internal assets being created.
  • Act as the conduit for information requests and SME access

Our Vision Of You

  • You know how to inspire and influence people to a vision of educational design.
  • You are obsessed with the learner experience and applying best practices in adult learning to your design.
  • You deeply care about delivering value quickly to the customer, and you take a highly iterative approach to your design.
  • You want to work on a product that has traction at a company that is already crushing it, and you want to be the person who takes a customer experience that is already pretty good, and makes it completely amazing.
  • You want a ton of responsibility to i dentify create and incorporate the most effective and innovative practices in the learning industry.
  • You have a genuine passion for making other people successful, both our customers and your fellow team mates.
  • You have an insane, unrelenting curiosity. You have more questions than answers, and that's great
  • You will set the bar in our industry of what learning and growth opportunities should look like for the most successful people.

Why You'll Love It Here

  • We talk a LOT with each other, and we laugh a lot with each other.
  • You'll get a chance to make a significant contribution on our history-making journey.
  • You get to tell your mom you work for the fastest growing startup in your city.
  • You'll be pushed to ask important questions over and over, and to use those answers to make good decisions.
  • No ping pong tables - more room for bean bags!
  • Unlimited fishy crackers (or cheez-its) for your eating enjoyment.
  • Competitive salary? Generous benefits? We've got you covered

I'm interested

Please send me alerts for jobs like this

Not ?

Thank you. Please wait while we forward you to the application.

Similar Jobs

Head of Technical Support

Couchbase United States United States
The Head of Technical Support at Couchbase is responsible for global support delivery in all product areas with a focus on all aspects of customer issues. The Leader is responsible for the strategic planning and execution that insures that the glo...

L3 Technical Customer Success Engineer

CloudGenix United States United States
The Opportunity: The Technical Customer Success Engineer (TSE) will make a large impact on overall customer success on how they view our solution and enable confidence in our technical services and solutions in general. They are the face of Cloud...

Senior Software Engineer

Massdrop United States United States
Massdrop Engineering is a small, fast-moving team dedicated to fundamentally changing the way enthusiast communities buy and interact online. We're looking to grow our engineering team with a strong web developer who ideally has experience with Re...