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Grove GuideUnited States

Grove Collaborative

Grove Guide

United States

The Role

A Grove Guide is dedicated to making an incredible experience for each Grove Collaborative customer. Grove Guides are incredibly knowledgeable about all the products we sell - they can make great recommendations, answer questions, and generally be a friend on the inside at Grove!

Grove Guides get to connect our customers to our company. Your amazing personality will shape the voice and face of Grove, touching thousands of customers a week. We're looking for an amazing addition to our rapidly growing customer happiness team who helps to cultivate the culture of a department from the ground floor.

We're going fast! We're looking for someone who is willing to put in the extra effort when needed to support our growth. The hard work makes our success all the more rewarding.

Company approach
    • You'll work with an awesome team who is driven and loves to collaborate. We have the mindset of being greater than the sum of our parts.
    • We love to learn from each other - you will be working will all departments in the company to find scalable solutions and improve the customer experience.
    • We care about doing things the right way - from compost in the office to carbon-offset shipping for our customers.
    • We all play up and do big things, and are humble enough to get in the weeds and help with anything.
    • We believe that we're making a difference. Check out our B Corp profile.


The Opportunity
    • Grove Guides offer human connection and create magical moments - you have a great personality so you should use it!
    • You'll have great exposure to other departments and learn how all facets of the business operate.
    • Grove Guides are the #1 way that our community interacts and gets to know our company. You will be the face and voice of the company.
    • In your first week you will have learned real systems skills that you'll take with you for the rest of your career.
    • This is a great opportunity to start your career and get experience in a fast-paced startup.


About you
    • A successful Grove Guide is a driven self-starter that has elite problem-solving skills.
    • You love working with and interacting with people - via phone, text, chat, and email.
    • Your job will be to make sure every customer feels loved, appreciated and 100% happy, all of the time.
    • You aren't afraid of a fast paced environment, where you can make a difference quickly.
    • You are comfortable talking for the majority of your work day. This position is apart of a new team initiative that involves spending most of the day on the phone with Grove customers.
    • You are a proactive self-starter who loves a good problem to solve.
    • You are detail oriented, love to work hard, learn fast, and want to make an impact right away.
    • You have exceptional written and verbal communication skills, as well as being organized and computer savvy.
    • College degree preferred, but not required.
    • You have experience in Zendesk or other customer service software
    • Strong Excel and Looker skills are preferred


We are remaking the future of consumer goods and want you to join us. You'll get:
    • Competitive compensation.
    • Comprehensive medical, vision, dental, life and commuter benefits.
    • A shiny mac and the other productivity accessories you need.
    • Exposure at the highest levels of our leadership and a huge opportunity for internal growth at the company.


Let's do this

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.

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