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Grove GuidePortland, Maine, United States

Grove Collaborative

Grove Guide

Portland | Maine | United States

Grove Collaborative is a digitally native brand and direct-to-consumer e-commerce platform for natural home and personal care products. With a mission to help every family create a healthy, beautiful home, Grove offers a flexible recurring shipment model and gives each customer a personal shopper and solution provider, a "Grove Guide."

We are a B Corp - a group of about 2500 companies (like Patagonia, Ben & Jerry's and Coffee By Design) that prioritize social and environmental impact as well as profits. We can only do well if our community, environment, employees, and customers do well too.

We sell real things to real people, and make an impact
Our customers are real families across the United States. We've helped hundreds of thousands of families make better decisions and use more sustainable products. At Grove we believe that conscientious choices are not just for the few.

We are in a truly massive market
Laundry detergent alone is a $130bn global market. And there's been little innovation in the past decade. Across consumer goods, it's the same products, sold at the same brick and mortar grocery stores. We can do better for our customers, and for the world.

The Role
This is a full-time role (40 hours/week) with a Monday - Friday schedule. If you are interested in a weekend schedule please apply for our other Grove Guide (Weekend) position.

A Grove Guide is dedicated to making an incredible experience for each Grove Collaborative customer. Grove Guides are exceptionally knowledgeable about all the products we sell - they can make phenomenal recommendations, answer questions, and generally be a friend on the inside at Grove!

Grove Guides get to connect our customers to our company. Your amazing personality will shape the voice and face of Grove, supporting thousands of customers a week. We're looking for an amazing addition to our rapidly growing customer happiness team who helps to cultivate the culture of a department from the ground floor.

We're going fast! We're looking for someone who is willing to put in the extra effort when needed to support our growth. The hard work makes our success all the more rewarding.

Company Approach
    • You'll work with an awesome team who is driven and loves to collaborate. We have the mindset of being greater than the sum of our parts.
    • We love to learn from each other - you will be working with all departments in the company to find scalable solutions and improve the customer experience.
    • We care about doing things the right way - from compost in the office to carbon-offset shipping for our customers.
    • We all play up and do big things, and are fearless enough to get in the weeds and help with anything.


The Opportunity
    • Grove Guides offer human connection and create magical moments - you have a great personality so you should use it!
    • You'll have great exposure to other departments and learn how all facets of the business operate.
    • Grove Guides are the #1 way that our community interacts and gets to know our company. You will be the face and voice of the company.
    • In your first week you will have learned real systems skills that you'll take with you for the rest of your career.
    • This is a great opportunity to start or change your career and get experience in a fast-paced startup environment.
    • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.


About You
    • A successful Grove Guide is a driven self-starter that has elite problem-solving skills
    • You love working with and interacting with people - via phone, text, chat, and email.
    • Your job will be to make sure every customer feels loved and appreciated.
    • You aren't afraid of a fast-paced environment, where you can make a difference quickly.
    • You are an enthusiastic self-starter who loves a good problem to solve.
    • You are detail oriented, love to work hard, learn fast, and want to make an impact right away.
    • You have exceptional written and verbal communication skills, as well as being organized and computer savvy.
    • College degree preferred, but not required.
    • You have experience in Zendesk or other customer service software


We are remaking the future of consumer goods and want you to join us. You'll get:
- Competitive compensation with potential for internal growth.
- Comprehensive medical, vision, dental, life, pre-tax commuter and retirement benefits.
- A shiny new MacBook and the other productivity accessories you need.
- Exposure at the highest levels of our leadership and a huge opportunity for internal growth at the company.
- Beautiful historic (and dog friendly) office space located in the heart of downtown Old Port.
- Free coffee, drinks, and snacks from our legendary snack wall!

Let's do this

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.

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