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Engineer, SupportUnited States

Engineer, Support

United States

What you will be doing
Provide ongoing support to customers to solve technical issues for Rancher Labs
Help troubleshoot and solve Rancher's open source users via GitHub and Rancher Forums
Ability to solve challenging problems with a sense of urgency
Develop customer-facing documentation for our website knowledgebase, user manual, and application notes
Work independently and as a team
Communicate customer needs to internal teams to provide solutions
Assist software development with testing and verification of issues
Help setup and maintain test and tech support network resources
Manage and track support cases
Flexible enough to work with the team to provide 24/7 technical support
What you bring to us
2+ years of experience in a technical support role
Experience in working in a Linux environment
Knowledge of Linux software packaging, distribution, and configuration
Excellent writing and communication skills
Demonstrable troubleshooting and debugging ability
A four year BS/BA degree or equivalent in Computer Science or related technical field

I'm interested

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