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Director, Sales OperationsUnited States

Outreach

Director, Sales Operations

United States

As Director of Sales Operations, you ensure that Outreach lives the promise of our product by enabling world class customer engagement and retention. You combine proven best practices with a spirit of innovation to enable a high performance and high growth sales and client success organization. Data, experimentation, transparency and continuous improvement are at the heart of the organization you lead. The results your team drives in Outreach sales performance become case studies for our customers, and the tactics your team pioneers become features in our product.

Your Daily Adventures Will Include

  • Owning and operating the data pipeline from Prospect -> Quote -> Cash, working cross-functionally to scale capabilities to meet the needs of sales, analytics and finance teams
  • Managing the sales data and tech stack, including Salesforce and the Outreach platform
  • Working closely with sales and client success leadership on lead distribution strategy, quota design and management, sales enablement design and implementation, and sales compensation modeling
  • Implementing, maintaining and optimizing sales and customer lifecycle best-practice processes for SaaS business
  • Prioritizing and managing the roadmap of key initiatives related to sales acceleration, sales optimization, expansion and retention
  • Measuring performance of existing sales tactics against revenue objectives and using experimentation to drive optimization
  • Enabling descriptive and prescriptive analytics at every step of the customer engagement lifecycle
  • Hiring, leading and mentoring team of sales operations managers and analysts to drive success


What We Do
Outreach is the leading sales engagement platform and triples the productivity of sales teams. It empowers them to drive predictable and measurable revenue growth. Outreach makes customer-facing teams more efficient by prioritizing the right activities and scaling customer engagements with automation. With built-in intelligence guiding every action, teams using Outreach work more effectively. By bringing data about prospects and sales activities into a single system of action, the Outreach user's visibility is improved into what really drives results.

Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to execute a repeatable playbook, drive collaboration between sales and marketing, and deliver higher revenue per sales rep. To learn more, please visit https://www.outreach.io/.

Who We Are
Outreach was founded in 2014, and we are now over 250 employees strong. Our privately-held, venture backed company is headquartered in Seattle, but we also have offices in San Francisco and Tampa (both for sales and marketing). If you speak to us, you'll probably see that across any geography, across all our roles and departments, at our heart we are a large group of customer-obsessed individuals working toward a common goal, pushing each other to be better tomorrow than we were today.

While we've been busy creating a product that our users cherish, we've also been recognized as:
Outreach is one of the fastest-growing SaaS companies in history. We aren't slowing down anytime soon, and we bet you can help us reach our goals!

Our Vision of You
BASIC QUALIFICATIONS

  • 10+ years professional experience; 6 years in sales operations management, in a software sales environment
  • 3+ years as a hiring manager
  • Direct experience aligning sales tactics such as lead distribution, territory management, incentive plans and customer lifecycle motions to revenue objectives
  • Extensive cross-functional experience driving alignment around key initiatives and leading successful major implementations
  • Fluent with typical sales motions and their equivalent CRM best practices for SaaS business
  • Capacity to go deep on details, without losing sight of the big picture
  • Rapidly assess where sales tactics are and aren't align to strategy
  • Refines processes using experimentation and data
  • Effective change leader
  • Transparent and clear communicator


PREFERRED QUALIFICATIONS
A plus if...
  • Previous experience implementing data governance & stewardship programs
  • Experience in vendor management and negotiations
  • Background in financial modeling and statistical analysis
  • Prior direct sales experience a +


You have experience with the technologies we use, including...
  • Salesforce
  • Zuora
  • Outreach
  • Jira
  • Domo
  • Marketo


Why You'll Love It Here

  • 100% medical, dental, and vision coverage for full-time employees
  • Unlimited PTO (and people actually use it!)
  • 401k to help you save for the future
  • Company-organized and personal paid volunteer days to support the community that supports us
  • Fun company and team outings because we play just as hard as we work
  • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
  • A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents.
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Plus, unlimited snacks and beverages in our kitchen


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