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Development Support EngineerSan Francisco, California, United States

Development Support Engineer

San Francisco | California | United States

About WideOrbit:

WideOrbit is the technology platform for media companies to connect audiences and ads, everywhere. Its mission is to simplify media buying and selling by focusing on innovation, customer delight, and value creation for both sides of media transactions. Starting with its core traffic management solution, WideOrbit centralizes operations and streamlines workflows for radio, cable, and television companies. The company continues to introduce new benefits to the media industry, including a programmatic media exchange for increasing demand for advertising inventory and improving campaign efficiency. WideOrbit is headquartered in San Francisco with offices worldwide. Customers include NBCUniversal, Tribune Media, Entercom Communications, Raycom Media, TEGNA, AMC Networks and many other top media companies around the world.

Job Description:

Our customers' satisfaction with our service is a critical part of WideOrbit's success. When our customers have a situation that's technically complex that can't be solved with our first line of support, they depend on our Development Support team. As a Development Support Engineer, you'll be helping our clients resolve their issues on several WO products that enable media companies to manage their operations and sales departments efficiently. In a sense, you're the bridge between our customers and our development team. This is a perfect opportunity for someone that has strong technical and interpersonal skills and could have an interest in software development in the future.

Here is what you'll be doing:
  • Assist our Product Support team in solving customer issues
  • Write scripts to detect and fix problems in customer databases
  • Support our Release Team when they upgrade customers to new product versions
  • Partner with our Professional Services team, which provides customized integrations with software from other vendors
  • Communicate directly with clients to understand their needs
  • Work with our Development team to verify their fixes successfully solve customer problems
  • Recreate customer issues on in-house databases
  • Be available to complete urgent customer requests during off-hours
  • Step through our product's Delphi source code to identify application behavior and bugs

Here is what we're looking for:
  • Experience working for a software company in a product support or development role is preferred
  • Strong SQL database knowledge, T-SQL is required
  • Experience with scripting languages such as Windows PowerShell.
  • Excellent interpersonal skills, with a proven track record of establishing credibility and professional relationships with key customers (internal and external)
  • Confident, professional, and effective communicator (both verbally and in written form) that can work with all levels and departments in the organization
  • Willingness to readily adjust to new demands, requirements, or directions, and the ability to shift priorities when necessary
  • Ability to work effectively under pressure and balance competing tasks in a rapidly changing environment
  • Proven ability to tackle problems with haste and resolve completely
  • Interest and ability to learn the WO products in depth


This position will be based in our San Francisco, CA office.

Compensation, Benefits and Perks:

Besides a competitive salary and great work environment, here are some of our additional benefits and perks:

Health insurance, 401K, stock options, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, snacks and coffee in the café, and plenty of opportunities to grow!

WideOrbit is an Equal Opportunity Employer and hires are made without regard to any individual's race, age, color, national origin, ancestry, disability, veteran status, religion, marital status or domestic partnership; pregnancy, childbirth or related medical conditions; other medical conditions or genetic characteristic; sexual orientation, gender, gender identity or transgender status; or any other basis protected by state, federal or local law, regulation or ordinance. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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