People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Customer Success ManagerUnited States

Skilljar

Customer Success Manager

United States

Skilljar is seeking a versatile and proven Customer Success Manager to join our rapidly growing team. This person will be working directly with our enterprise and mid-market clients to enable them to successfully implement Skilljar to achieve business goals. As part of a small team, you'll have a unique opportunity to work across many skill sets.

You must be very comfortable wearing multiple hats in a highly ambiguous environment, building and iterating on processes on the fly, and working closely with cross-functional teams. This is a fantastic opportunity for a driven and focused individual to get in on the ground floor of a rapidly accelerating startup that has already delighted dozens of Fortune 1000 and mid-market clients.

Responsibilities


    • Proactively manage all customer relationships from initial onboarding to successful implementation and beyond. Understand customer use cases and provide expertise on how Skilljar can be leveraged to meet and exceed these goals.
    • Organize and coordinate customer onboarding and training through virtual web conferences and help documentation. Drive adoption and renewals through regular quarterly account reviews and business planning.
    • Collect customer product requests and drive agile prioritization through Skilljar's development process. Provide ongoing recommendations and serve as the voice of the customer to internal teams.
    • Serve as the primary contact for all customer-facing support and service issues.




Requirements


    • 5+ years in a customer success or account management role, preferably in an enterprise SaaS environment.
    • Proven ability to interact with and drive projects at VP and Director client levels, to collaborate with customers, and to set and manage expectations.
    • Strong knowledge of technical concepts to provide high-level guidance with implementation and solutions.
    • Exceptional interpersonal skills with a broad range of external and internal teams.
    • Ability to communicate effectively via phone, web conference, and in writing.
    • Experience with writing and organizing customer-facing help documentation.
    • Ability to thrive in a highly ambiguous environment. Startup experience a major plus.
    • HTML/CSS experience a huge plus for this role.
    • US work authorization and criminal background check are required.




We're disrupting the $130 billion corporate training market with our modern, easy-to-use, enterprise training platform. Our inbound customer demand has been phenomenal and we are ready to scale up for growth. We are a professional and experienced team with roots at Amazon.com, and we enjoy team lunches and a fun work environment in downtown Seattle. This is an amazing opportunity to join a funded, early stage startup!

Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

I'm interested

Please send me alerts for jobs like this

Not ?

Thank you. Please wait while we forward you to the application.

Similar Jobs

Customer Success Manager

Qventus United States United States
Want to change healthcare? Love interacting with people? Apply to be a customer success manager for our customers! A customer success manager will wear a number of hats, combining aspects of account management with product management. First, he o...

Customer Success Manager

Outreach United States United States
The Role You'll have an opportunity to join the front lines of the emerging discipline of Customer Success within a company that is moving equally as fast. In combination with stellar technology and process, the people that will drive long term s...

Customer Success Manager- Scale

Outreach United States United States
The Role You will play a critical role in the Customer Experience of Outreach customers. We are looking for a highly motivated Customer Success Manager who will be responsible for executing and helping build out our strategy around scaling the su...