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Customer Success ManagerSan Francisco, California, United States

Customer Success Manager

San Francisco | California | United States

You think you know Crunchbase, but what you don't know is that we're more than just a dataset of companies. Crunchbase is the go-to destination to find businesses to sell to, market to, research, work for, invest in, and buy from. We're aggressively capitalizing on this to become the single place to find information on the world's businesses, and customer success is a key component of our strategy.

The Crunchbase Customer Success team is growing, and we are looking for phenomenal people who want to build extraordinary relationships with our customers. The Customer Success Manager will provide a high-level of support to customers looking to integrate Crunchbase data into their applications and business, and serve as one of the primary liaisons between Crunchbase and our customers.

Sales and Customer Success at Crunchbase
The Crunchbase Sales and Customer Success team is responsible for spreading adoption of our API and SaaS products: Crunchbase Enterprise, Crunchbase for Applications and Crunchbase Pro... and driving revenue growth, of course!

As a Crunchbase Customer Success Manager, you will:
• Work in partnership with Account Executives to facilitate a smooth hand-off from close of sale to implementation of the Crunchbase API and all future products
• Comfortably walk customers through both the pre and post-sales cycles and educate them on product best practices
• With the Customer Success team, develop, track, and respond to the KPIs that drive success across the organization
• Anticipate issues and identify opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows
• Work closely with engineering and product to relay customer needs, pain points, and experiences to drive product strategy, roadmap, and prioritization

• Are a customer success tactician who is a top performer across all facets of the role
• Naturally possess a high level of empathy and play close attention to the needs of customers
• Have a high standard for excellence and feel a great sense of satisfaction when customers are successful
• Are a clear and confident communicator -- comfortable both writing and speaking to executives at startups to the Fortune 500 and coordinating cross-functionally with internal teams and leadership
• Are extremely coachable and constantly looking for opportunities to improve your craft
• Are technically capable and can converse effectively with technical customers

• Approximately 1-3 years experience in a customer success or support functionality, specifically in a data and/or software as a service business
• Experience negotiating contracts (upsells/renewals)
• Excellent written and communication skills
• Experience with Salesforce preferred

What Crunchbase offers
• Competitive salary and equity
• A team of creative, transparent entrepreneurs driven to accomplish our mission
• Daily catered lunches and plenty of snacks
• Fitness reimbursement (to work off the catered lunches)
• Unlimited Paid Time Off (PTO) -- we don't track vacation days
• Incredible medical, vision and dental benefits for employees and their families
• 10 weeks fully paid parental leave for all new parents
• 401(k) and Roth plans, and free annual financial adviser check-in
• Free One Medical Group membership for employees and their families
• Monthly commuting stipend
• Free Lyft rides anywhere in the Bay Area after late nights at the office
• Prime location in the Financial District of SF, near BART and Muni stops
• Company and team offsites, retreats, events and happy hours

I'm interested

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