Customer Experience Associate (Overnight)Nashville, Tennessee, United States.

About us

At Lyft we care deeply about delivering the best transportation experience: this means the best experience for the passenger and the best experience for the driver. 

We believe this quality of service can only be achieved with a deep understanding of our world, our cities, our streets… how they evolve, how they breathe. A strong awareness of our environment will allow us to operate respectfully in our neighborhoods. Simply put: to be considerate of our communities. 

Naturally, we are also embracing the powerful positive impact autonomous transportation will bring to our everyday lives and it is our ambition to become a leader in the development and operation of such vehicles. Thanks to our network, with hundreds of millions of rides every year, we have the means to make autonomy and Artificial Intelligence a safe reality. 

By joining the Autonomous Tech group, you will have the opportunity as a founding team member to develop and deploy tomorrow’s hardware & software solutions enabling the revolution of transportation and information.

Customer Experience Associate (Overnight)

Nashville | Tennessee | United States

At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.
Come be a trailblazing member of our newest corporate office in Nashville, Tennessee as a Customer Experience Associate! You will be the voice of Lyft, fielding real--time calls and emails from drivers and passengers. The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community. You must be calm in the face of a storm, caring and compassionate, and is able to have a strong sense of empathy in difficult situations. Our team consists of Associates supporting customers across phone, email and social media.
Responsibilities:
  • Create an exceptional, personalized service experience for Lyft users
  • Provide friendly, timely support to Lyft drivers and passengers via phone, email and social media
  • Troubleshoot user problems with the Lyft app
  • Document all support contacts in a CRM system
  • Make recommendations based on feature requests and bugs reported by users
  • Be a community advocate for Lyft
  • Provide internal support to teams and partners during late night hours
Experience & Skills:
  • 1-+ years experience in customer service or call center a plus, but not mandatory
  • Bachelor's degree or equivalent
  • Flexible schedule, willing to work off- hours and weekends. This position will work late night, overnight and early morning shifts.
  • Must live or be willing to relocate to the Nashville area
  • Computer proficiency required
  • Friendly and enthusiastic, social personality
  • Dependable and punctual with time management skills
  • Strong writing skills and impeccable attention to detail
  • Demonstrates empathy and the ability to take initiative on doing the right thing for the customer
  • Advanced problem-solving skills -with the ability to think creatively to resolve difficult situations
  • Ability to quickly learn web--based user support applications
  • Comfortable in a fast--paced environment, subject to rapid change and uncertainty
  • High level of comfort and familiarity with smartphone applications (iPhone and Android)
Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.

Apply on Company Site

Please send me alerts for jobs like this

Not ?

Thank you. Please wait while we forward you to the application.

Similar Jobs

Customer Experience Team Lead

Lyft Nashville Tennessee United States Nashville, Tennessee, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Other opportunities in Lyft

Finance Manager - Consolidations & Cash Flow Forecasting

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Email & Communications Developer (Contract)

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

VP Treasury

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Tax Manager

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Tax Associate

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Senior Manager, M&A and Process Integration

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Senior Financial Analyst, FP&A (OPEX)

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Payroll Specialist

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Financial Systems Analyst, Anaplan

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Financial Analyst, FP&A

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Finance Manager, FP&A - G&A

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Counsel, Litigation & Risk

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Senior Counsel, Litigation

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Senior Counsel, Employment & Litigation

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Paralegal, Litigation & Risk

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Paralegal, Litigation

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Legal Operations Specialist, Product

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is who we are, it's what we do, and it's what makes us different. To create the best ride for all, we start in our own community, by creating an open, inclusive and diverse organization where all team members belong. Lyft is loo...

Counsel, Litigation

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Counsel, Healthcare

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Counsel, Employment & Litigation

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Executive Assistant, Growth Marketing

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Regional Marketing Program Manager

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Senior Marketing Associate - Orlando

Lyft Orlando Florida United States Orlando, Florida, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Head of Technical Recruiting

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Recruiting Coordinator

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Technical Recruiter, Autonomous Vehicles

Lyft Palo Alto California United States Palo Alto, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Technical Recruiter, M+A

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Technical Recruiter, Machine Learning

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Technical Recruiter, Mobile

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

University Recruiter

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Data Scientist Intern (2019)

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Research Scientist Intern (2019)

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Product Design Intern (2019)

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Software Engineer Intern, Autonomous (Summer 2019) - Munich

Lyft Munich Bavaria Germany Munich, Bavaria, Germany
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Business Development Manager, Driver Experience

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Senior UX Researcher - San Francisco

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Senior UX Researcher - New York

Lyft New York New York United States New York, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Production Designer, Design Systems

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Product Designer

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Data Scientist, Decision Science Products

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Data Scientist

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is who we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for w...

Data Science Manager

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Sales Associate, SMB (Contract)

Lyft Denver CO United States Denver, CO, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Community Associate - Atlanta

Lyft Atlanta GA United States Atlanta, GA, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Community Associate - Austin

Lyft Austin Texas United States Austin, Texas, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Community Associate - Houston

Lyft Houston Texas United States Houston, Texas, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Community Associate - Phoenix

Lyft Phoenix Arizona United States Phoenix, Arizona, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Community Associate - Toronto (Part Time)

Lyft Toronto Ontario Canada Toronto, Ontario, Canada
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Quality Engineer - Seattle

Lyft Seattle WA United States Seattle, WA, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Quality Engineer

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Operations Manager - Seattle

Lyft Seattle WA United States Seattle, WA, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Operations Manager

Lyft San Diego California United States San Diego, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Operations Lead - San Jose

Lyft San Jose California United States San Jose, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Local Marketing Manager - Miami

Lyft Miami Florida United States Miami, Florida, United States
At Lyft, community is who we are, it's what we do, and it's what makes us different. To create the best ride for all, we start in our own community, by creating an open, inclusive and diverse organization where all team members belong. Lyft is loo...

Community Associate - Toronto

Lyft Toronto Ontario Canada Toronto, Ontario, Canada
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Frontend Engineer - New York

Lyft New York New York United States New York, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Software Engineer, Android

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Software Engineer, iOS

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Software Engineer, Mapping - Palo Alto

Lyft Palo Alto California United States Palo Alto, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Software Engineer, Mapping - San Francisco

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Software Engineer, Observability

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Software Engineer Open Platform

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Customer Experience Associate (Overnight)

Lyft Nashville Tennessee United States Nashville, Tennessee, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Customer Experience Team Lead

Lyft Nashville Tennessee United States Nashville, Tennessee, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...

Electrical Engineering Manager

Lyft San Francisco California United States San Francisco, California, United States
At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for ...