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Community Training ManagerRedwood City, California, United States

Poshmark

Community Training Manager

Redwood City | California | United States

Poshmark is hiring a Community Training Manager who will be responsible for creating a general Community team-based training program, as well as department-specific training programs for teams in office, remote, and internationally. The Training Manager will ensure that all Poshmark Community new hires receive excellent training on the use of the platform, processes, and policies. Their goal is to ensure the team can successfully apply what they learn in training directly to their work with the aim of achieving the highest possible level of personal, team, and customer satisfaction. Our ideal candidate has experience creating a multi-team training program as well as onboarding and training new associates through different levels of experience.
Responsibilities
  • Designing, creating, implementing, and updating training programs and supplemental course materials
  • Managing a Learning Management System (LMS) and department wide deployment
  • Collaborating with Training Specialists in order to provide onboarding and training to various levels of agents across multiple teams
  • Providing leadership to a team of training specialists through effective communication, motivation, coaching, innovation and goal setting
  • Assessing training needs through surveys, interviews with employees, and consultations with managers
  • Analyzing the effectiveness of training by creating, managing, and facilitating a Quality Assurance program
  • Owning and actively updating all workflow processes
  • Working with Community managers to create new hire training plans as well as training plans for specific agents and/or teams when needed
  • Updating and maintaining Community processes and procedures manual to keep up with ongoing improvements, changes, and company growth

Requirements
  • Strong strategic and organizational skills
  • Ability to present complex information to a variety of audiences
  • Minimum 2-3 years of Customer Support email-based training experience
  • Up to 10% international travel may be required, as well as potential for evening and weekend work

Desired Skills:
  • Experience with Salesforce Service Cloud
  • Experience with the Poshmark app
  • Experience using Google Suite
  • Experience with a LMS
** Position is full time at Poshmark HQ in Redwood City, CA
Why Poshmark?
Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark's mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark's community of over four million Seller Stylists help shoppers discover the perfect look from over 75 million items and 5,000 brands. The company is backed by the world's leading investment firms and venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Temasek, Inventus Capital, Uncork Capital, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on Instagram, Facebook, Twitter, Pinterest and Snapchat.
Here's what we'll set you up with:
  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Company sponsored health, dental and vision plans
  • A 13" MacBook Air and smartphone reimbursement
  • Work alongside world-class talent
  • Flexible Vacation / Paid Time Off Policy
  • Parental Leave
  • Healthy and exciting lunches and snacks offered daily
  • Personal Style Encouraged (or not, whatever you're in to)
  • Fun company happy hours, parties, and offsite events

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