People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Community Team LeadRedwood City, California, United States

Poshmark

Community Team Lead

Redwood City | California | United States

Poshmark is looking to hire a Team Lead who will be part of our community and customer service team. We're looking for someone with a passion for helping and coaching others who can fully integrate into the Poshmark team in order to support our associates wants and needs. You will be responsible for maintaining a positive work environment by motivating individuals to perform at their highest level through rapid growth. This a great opportunity for someone interested in developing leadership skills!
Responsibilities:
  • Engage with Poshmark users via email support
  • Able to train and assist with case reviews for new hires with minimal guidance
  • Mentor to the team, has extensive knowledge of product/community
  • Contribute to supporting team morale
  • Able to calculate daily goals and understand key department metrics
  • Identify process and product improvements
  • Develop leadership skills through emotional intelligence
  • Help associates prioritize their workflow to improve response times
  • Learn how to coach others to strive for consistent metrics
  • Identify areas of improvement for direct reports
  • Be able to communicate feedback and guidance for performance
  • Provide managerial support to direct manager
Requirements:
  • Bachelor's degree or equivalent experience
  • Enthusiastic about people and customer service
  • Embraces change in fast paced environment
  • Endless patience and a positive attitude with the ability to turn a negative into a positive
  • Thrives off the success of a team
  • Believes that helping users is crucial to the growth and success of the company
  • Strong computer and typing skills
  • Exceptional written communication skills with keen attention to detail
  • Bonus points if you have previous customer service experience working in e-commerce, Service Cloud preferred
Why Poshmark?
Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark's mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark's community of over four million Seller Stylists help shoppers discover the perfect look from over 75 million items and 5,000 brands. The company is backed by the world's leading investment firms and venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Temasek, Inventus Capital, Uncork Capital, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on Instagram, Facebook, Twitter, Pinterest and Snapchat.
Here's what we'll set you up with:
  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Company sponsored health, dental and vision plans
  • A 13" MacBook Air and smartphone reimbursement
  • Work alongside world-class talent
  • Flexible Vacation / Paid Time Off Policy
  • Parental Leave
  • Healthy and exciting lunches and snacks offered daily
  • Personal Style Encouraged (or not, whatever you're in to)
  • Fun company happy hours, parties, and offsite events

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